Principal Technical Support Specialist
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: Connecticut • United States
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Salary
💰 $87,880 - $120,000 per year
Job Level
About the role
- Receives and responds to calls and e-mails from users
- Provide remote diagnosis and walk customer through problem resolution
- Drive towards successful remote resolution of supportable calls
- Analyze system data and customer history
- Maintain electronic records of all service and support functions
Requirements
- Bachelor’s degree or equivalent in Biology, Chemistry, Electronics, or related discipline
- 5 years experience in a support, service, or analytical laboratory environment
- Sound technical knowledge in all product lines supported
- Ability to follow written and verbal directions
- Proficient in operating personal computer to enter data and generate reports
Benefits
- Training and development opportunities
- Health and safety training
- Compliance training
- Potential for healthcare benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
remote diagnosisproblem resolutiondata analysisservice supporttechnical knowledgedata entryreport generation
Soft Skills
communicationcustomer serviceanalytical skillsattention to detailability to follow directions
Certifications
Bachelor’s degree