Customer Operations Leader
PerkinElmer
full-time
Posted on:
Location Type: Hybrid
Location: Krakow • Poland
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Job Level
About the role
- Drive operational excellence and empower staff
- Streamline processes and partner closely with stakeholders
- Champion continuous improvement initiatives and drive implementation of best practices
- Build robust mechanisms to control and report on Operational Performances
- Ensure Internal and External KPIs are met
- Lead Root Cause Analysis into inconsistent outcomes
- Act as a Mentor and Coach to foster employee development
- Schedule and complete regular 1:1s and staff meetings
Requirements
- 3+ years of experience in a team-based customer service environment
- 3-5 years of proven leadership experience required
- Experience in a Life Science and Environmental Health area would be an asset
- Excellent Excel skills
- Experience in SAP/ECC/ServiceMax is Essential
- Project management experience desirable
- Experience in Lean or Six Sigma desirable
- Excellent verbal & written communication skills
- Fluent business English
- French language knowledge will be desired
Benefits
- Private healthcare including dental care
- Life and long-term disability insurance
- MyBenefit Cafeteria system
- Multisport Card
- Social Fund Subsidies
- Home Office allowance
- Tuition reimbursement
- Referral awards
- Internal career development opportunities in multiple business areas
- Day off to celebrate your birthday
- Up to 3 additional days of vacation by length of service in the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelSAPECCServiceMaxproject managementLeanSix Sigma
Soft Skills
leadershipcommunicationmentoringcoachingstakeholder engagementcontinuous improvementoperational excellence