GOM Operations Analyst
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: Poland
Visit company websiteExplore more
About the role
- Enters critical Field Service parts orders into SAP.
- During order entry determines accuracy of information, inventory/FSL availability, shipment information and order priority.
- Notifies Field Service Team of status including non-shipments and changes in processes.
- All back orders and alerts are monitored to ensure the quickest possible fulfilment.
- To complete this task, it is necessary to have a full understanding of SAP, Lotus Notes and the other ERP systems and Operations/Transportation personnel across the manufacturing sites.
- Stay in close cooperation with planning to follow up on material availability.
- Raise shortages/fulfillment needs to planning teams/buyers/manufacturing leaders to ensure quickest possible fulfillment
- Continual communication with engineers, customer care and OTR regarding order/shipment status.
- Optimize timing of shipments to maximize revenue, considering payment terms, revenue recognition rules to react to end of period revenue requirements
- Supplies the field with inventory cost, customer sell price and part availability data on request.
- Enters purchase requisitions for non-drawing-released parts for purchasing to utilize in the creation of purchase orders.
- Notifies Database Administration Team (Customer Master Maintenance) of field engineer inventory location and ship to address additions as required.
- Creates forms to be used by Service and Database Administration Teams in creation of material master for parts required by Field.
- Transact parts to Field Service Engineer cost centers and investigates discrepancies concerning Field Service Inventory locations.
- Prepare documentation for non-SAP shipments to Field Service Team.
- Maintain statistics on call/item/order volumes, backorders, zero stocks items, search calls & finds, expedites and cancelled items.
- Provides status information to engineers concerning items returned from field engineer to American Consolidation Point upon request.
- Create requisitions and access refurbished and/or loaner pool inventory regarding service requirements for items identified as candidates for the Salvage and Loaner processes.
Requirements
- Strong SAP skillset experience: working knowledge of SAP tables and data extraction methodology, Central Component, Advanced Planning, and alert monitors preferred
- Proficient in the Microsoft Office suite of products, including Excel, Word, PowerPoint, and Outlook
- 4+ year’s customer service experience preferred.
- Ability to communicate and present information effectively verbally and in writing and collaborate with peers, colleagues, and leaders, including cross-functional, global partners
- Effective knowledge of SAP STRs and STOs (Stock Transfer Request/Order) for supply/demand execution
- Detail-oriented with the ability to work on multiple tasks and projects and prioritize tasks with strict deadlines
- Demonstrated data analytics abilities
- Strong language skills, professional English language knowledge
- Ability to work in a team environment
Benefits
- Private healthcare including dental care
- Life and long-term disability insurance
- MyBenefit Cafeteria system
- Multisport Card
- Social Fund Subsidies
- Home Office allowance
- Tuition reimbursement
- Referral awards
- Internal career development opportunities
- Day off to celebrate your birthday
- Up to 3 additional days of vacation by length of service in the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPdata extractionMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlookdata analyticsinventory managementpurchase requisitionsmaterial master
Soft skills
communicationpresentation skillscollaborationdetail-orientedprioritizationteamworkcustomer serviceverbal communicationwritten communicationmultitasking