Perk

Senior Implementation Specialist – French Market

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Job Level

Senior

About the role

  • Prepare and execute onboarding plans through the use of project management.
  • Be the subject matter expert in the area of change management and adoption, by leading our customers through the journey of introducing a new travel tool and policies in their organisation.
  • Drives client onboarding forward by providing influential recommendations and creating urgency for client stakeholders.
  • Lead cross-functional projects and ensure all internal stakeholders are aligned and cooperating towards the common goal of full ramp up of the customer.
  • Be the first point of contact for client escalations during implementation.
  • Prioritise accounts based on client and business needs.
  • Simplify complex technical information for all audiences.
  • Serve as the first point of contact for client escalations during the implementation process, always delivering 7 star service.
  • Provide technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
  • Proactively identify best practice recommendations and provide them to the client, based on acquired experience and data-driven best practice recommendations (not just reactively answering questions / inquiries from customers).
  • Manage the rollout of a new platform for your clients; providing guides, templates and recommendations to the client on how to ensure adoption and long-term success of the platform.
  • Validate client configuration and account satisfaction by monitoring client booking behaviour post-implementation and proactively offering support or recommendations.

Requirements

  • Excellent communication skills in English and French (additional languages are a plus)
  • Highly organised, with strong administrative skills and a proactive, can-do attitude
  • Strong attention to detail, ensuring accuracy and high-quality outcomes
  • Customer-focused, with a commitment to delivering a seamless experience
  • Positive and motivated, with a strong willingness to learn and grow
  • Calm under pressure, able to manage deadlines and multiple stakeholders effectively
  • Tech-savvy and a fast learner, comfortable with new tools and systems
  • Ownership mindset, driven to deliver results and go the extra mile
  • Ability to work with larger accounts, managing higher expectations, larger customer stakeholder groups, and higher customer demands.
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementproject managementtechnical supportAPI solutionsclient onboardingdata-driven recommendationsclient configuration validationintegration setupbest practice identificationcustomer satisfaction monitoring
Soft Skills
communication skillsorganisational skillsattention to detailcustomer-focusedpositive attitudecalm under pressureproactive mindsetownership mindsetability to manage deadlinesability to work with multiple stakeholders