Perk

Senior Business Travel Consultant – GDS

Perk

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Salary

💰 $61,000 - $72,000 per year

Job Level

Senior

About the role

  • Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
  • Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
  • Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
  • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
  • Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
  • Proactively maintain and develop client relationships, offering support throughout the entire travel process.
  • Provide suitable travel options and suggestions to meet client requirements.
  • Ensure all service level agreements are met and actively maintain the GDS queues.
  • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
  • Support the Team Leader and collaborate with colleagues to maintain a high level of service.

Requirements

  • Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
  • Are proficient in air fares and ticketing
  • Have great communication skills, fluency in English, both written and spoken is essential.
  • Are familiar with North American business culture and customer expectations.
  • Have previous experience as a Business Travel Consultant.
  • Are well-organized, and capable of working to tight deadlines under pressure.
  • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
  • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
  • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
  • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
  • Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
Benefits
  • Receive competitive compensation
  • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
  • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
  • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
  • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
  • Plan for your future with our 401(k) plan with company matching contributions
  • Care for your furry friends through partner discounts on pet insurance
  • Join our unforgettable Perk events
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Focus on your family with 12-16 weeks’ paid parental leave
  • Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDS systemAmadeusSabreair faresticketingtravel bookingstravel amendmentscustomer servicebooking accuracytravel reservations
Soft Skills
communication skillsorganizational skillsproblem-solvinginitiativeteam collaborationmentoringprofessionalismpositive attitudeflexibilitycustomer relationship management