Business Travel Consultant – GDS

Perk

full-time

Posted on: 3/17/2026

Location Type: Remote

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💰 $50,000 - $59,000 per year

About the role

Work in Amadeus to support our B2B customers in their Business Travels
Liaise with suppliers and partners to resolve booking issues
Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
Resolve problems by applying established Perk policies, procedures and tactics, and also by thinking out of the box when anything established is not enough
Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
Document and share customer feedback to help refine service delivery.
Support the team in achieving retention and satisfaction goals specific to the NAM market.
Help define and establish best practices together with the rest of the team in sales, operations and customer care
Stay up-to-date with new features and product launches in Perk - there are lots, so be prepared for some serious innovation!

Excellent English, spoken and written
Familiarity with North American business culture and customer expectations.
Proven experience in working with Amadeus (or equivalent) GDS Cars, Hotels and Trains
Proven experience in working with Amadeus (or equivalent) GDS flights, another GDS will be a plus
A proven background working in the business travel industry.
Proven experience going above and beyond to provide an amazing service to help customers

Benefits

Receive competitive compensation
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Let us help you move to one of our hubs with relocation support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AmadeusGDSbusiness travelbooking managementcustomer service

Soft Skills

problem solvingcustomer satisfactioncommunicationteam collaborationinnovation