Perk

Senior Manager, Account Management – SMB

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $114,500 - $135,000 per year

Job Level

Senior

About the role

  • Act as the leader of the Account Management team, ensuring their success in achieving targets.
  • Conduct weekly 1:1s to track individual progress and provide personalized coaching.
  • Set up monthly development objectives to foster professional growth.
  • Develop and implement training programs to upskill the team and enhance performance.
  • Provide continuous mentorship and feedback, creating a high-performance culture.
  • Identify team training needs and onboard new sales professionals.
  • Cultivate deep and meaningful relationships with key clients.
  • Advocate for the TravelPerk value proposition, ensuring strong adoption and customer satisfaction.
  • Act as a trusted advisor to clients, identifying opportunities for improvement and offering tailored solutions.
  • Drive customer adoption, retention, renewals, and account expansion through proactive engagement.
  • Identify strategic account growth opportunities using data-driven insights.
  • Collaborate with cross-functional teams to align sales strategies with market trends.
  • Find creative solutions to optimize revenue generation across the team.
  • Track team performance against KPIs and take necessary actions for improvement.
  • Analyze sales data to identify market trends, challenges, and areas of opportunity.
  • Stay updated on industry trends and emerging travel technologies to maintain a competitive edge.
  • Contribute to the continuous improvement of internal processes and account management strategies.

Requirements

  • 5+ years of experience in Account Management, ideally within the travel or SaaS industry
  • 2+ years of management experience
  • Proven track record of exceeding sales targets and driving team success
  • Strong coaching and mentoring skills with a passion for developing talent
  • Excellent communication and stakeholder management skills
  • Data-driven mindset with the ability to analyze trends and inform strategic decisions
  • Highly organized with the ability to balance multiple priorities effectively
  • Hands-on experience in creating and delivering training materials
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
  • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
  • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
  • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
  • Plan for your future with our 401(k) plan with company matching contributions
  • Care for your furry friends through partner discounts on pet insurance
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Focus on your family with 12-16 weeks’ paid parental leave
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysissales strategytraining program developmentKPI trackingrevenue generationaccount managementcustomer retentioncustomer satisfactionsales target achievementonboarding
Soft Skills
leadershipcoachingmentoringcommunicationstakeholder managementorganizational skillsrelationship buildingproblem-solvingstrategic thinkingadaptability