Senior SMB Account Manager
Perk
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • United States
Visit company websiteExplore more
Salary
💰 $92,000 per year
Job Level
About the role
- Strategic Portfolio Ownership: Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
- Consultative Growth: Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
- Data-Driven Storytelling: Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
- Product Advocacy: Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
- Problem-Solving & Strategy: Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
- Cross-Functional Leadership: Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
- Operational Excellence: Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.
Requirements
- 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.
- Communication: Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.
- Analytical Rigor: You are comfortable in Excel/BI tools and enjoy using data to prove value.
- Growth Mindset: You thrive in "hyper growth" and view ambiguity as an opportunity to build something new.
- Language: Native-level fluency in English; additional European languages are a significant advantage.
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
- Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- Plan for your future with our 401(k) plan with company matching contributions
- Care for your furry friends through partner discounts on pet insurance
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B Account ManagementCustomer SuccessData AnalyticsExcelBusiness Intelligence (BI) toolsReporting frameworksProblem-SolvingStrategic PlanningConsultative SellingPortfolio Management
Soft Skills
CommunicationPresentation skillsAnalytical RigorGrowth MindsetRelationship BuildingCross-Functional LeadershipProblem-SolvingCustomer AdvocacyAdaptabilityStakeholder Management