Perk

Senior SMB Account Manager

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $92,000 per year

Job Level

Senior

About the role

  • Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
  • Move beyond transactional support to gain a deep understanding of your customers’ business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
  • Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
  • Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
  • Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
  • Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
  • Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

Requirements

  • 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.
  • Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.
  • You are comfortable in Excel/BI tools and enjoy using data to prove value.
  • You thrive in "hyper growth" and view ambiguity as an opportunity to build something new.
  • Native-level fluency in English; additional European languages are a significant advantage.
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
  • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
  • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
  • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
  • Plan for your future with our 401(k) plan with company matching contributions
  • Care for your furry friends through partner discounts on pet insurance
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Focus on your family with 12-16 weeks’ paid parental leave
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Account ManagementCustomer SuccessData AnalyticsQuarterly Business ReviewsReporting FrameworksSaaSRetention TargetsExpansion TargetsExcelBI Tools
Soft Skills
Presentation SkillsStakeholder ManagementCustomer Experience ImprovementRelationship BuildingProblem SolvingAdaptabilityCommunicationTeam EfficiencyStrategic ThinkingClient Advocacy