Perk

Senior Implementation Specialist – DACH

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Job Level

Senior

About the role

  • Providing the first impression of Perk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
  • Carrying out consultative conversations with customers to collect their requirements.
  • Answering client requirements with your experience & data-driven best practice recommendations.
  • Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
  • Taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.
  • Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
  • Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
  • Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
  • Collaborating with multiple different departments in the Perk organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
  • Analyzing completed implementation work to find ways to improve your own process & that of the team.
  • Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.
  • Be a subject matter expert for the Implementation Team, using coaching and leadership skills to help colleagues.

Requirements

  • Being native or near native in German.
  • Fluency in English (written and oral).
  • A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
  • Experience in implementing products to different clients.
  • Proven track record of successfully managing and delivering complex projects in a fast-paced environment, including defining scope and managing changing requirements or priorities but maintaining the trajectory of the project.
  • Demonstrated ability to work with C-level stakeholders to define their requirements and or concerns in a clear, concise, and professional manner.
  • Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
  • A thoughtful consultative approach to making recommendations to both clients & internal stakeholders.
  • Willingness to seek out ways to improve & a mindset of continuous improvement.
  • Excited by challenges and have a personal drive to make a difference.
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API solutionsproject managementclient implementationdata-driven recommendationstechnical supportclient configuration validationtraining coordinationconsultative conversationsrollout planningprocess improvement
Soft Skills
customer-first mentalityrelationship buildingcommunication skillsleadership skillsadaptabilityconsultative approachcontinuous improvement mindsetproblem-solvingexecutive-level engagementteam collaboration