Perk

Senior Business Travel Consultant – German speaking

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

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Job Level

Senior

About the role

  • Executive Customer Support & Ticket Ownership
  • Deliver exceptional, end-to-end travel support for Executive Care customers within the market.
  • Own each case from initiation to resolution under a “one ticket, one consultant” model.
  • Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services.
  • Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging.
  • Apply sound judgement when making decisions within defined risk and commercial guidelines.
  • Travel Booking Expertise & GDS Proficiency
  • Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms).
  • Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations.
  • Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation.
  • Ensure accuracy, compliance, and cost efficiency across all bookings.
  • Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team.
  • Service Quality & Customer Satisfaction
  • Consistently achieve exceptional customer satisfaction by delivering clear, empathetic, and solution-focused service.
  • Apply the market-specific Quality Scorecard to ensure behaviours align with Executive Care expectations.
  • Adapt communication style to customer urgency, tone, and seniority.
  • Use customer sentiment, feedback, and context to inform decision-making and escalation when required.
  • Cross-Functional Collaboration
  • Partner closely with Account Managers, Sales, Implementation, and Operations to deliver seamless customer outcomes.
  • Participate in structured communication loops to ensure alignment on customer needs and regional priorities.
  • Support the Team Leader by sharing actionable customer insights and emerging trends.
  • Act as a strong ambassador for Executive Care across the wider organisation.
  • Escalation & Issue Management
  • Own escalations with urgency, professionalism, and clarity.
  • Manage complex or sensitive cases through established Executive Care escalation workflows.
  • Ensure timely stakeholder communication and clear documentation via Zendesk and internal systems.
  • Balance customer advocacy with policy, commercial, and risk considerations.
  • Process Adherence & Continuous Improvement
  • Follow SOPs while applying critical thinking to non-standard or novel travel scenarios.
  • Identify opportunities to streamline workflows, reduce friction, and improve customer journeys.
  • Provide structured feedback to the Team Leader and Operational Excellence / BPI teams.
  • Support pilot initiatives, hypercare activity, and new process rollouts.
  • Data Awareness & Performance Management
  • Use dashboards and performance data to understand personal results and identify improvement opportunities.
  • Actively engage in coaching, quality reviews, and peer feedback.
  • Maintain strong adherence to SLAs, workflows, and Executive Care service standards.

Requirements

  • Native level German language
  • Proven experience as a Senior Business Travel Consultant or equivalent role.
  • Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan).
  • Experience supporting VIP, executive, or high-touch corporate customers.
  • Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs.
  • Strong problem-solving, decision-making, and critical-thinking skills.
  • Exceptional written and verbal communication skills.
  • High attention to detail and strong organisational skills.
  • Contact centre or executive support team experience.
  • Familiarity with Zendesk or similar case management tools are desirable.
  • Experience working in market-specific or premium service environments.
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AmadeusGDS proficiencyfare constructionsticketing rulesexchangesrefundsIRROPsschedule changescase managementtravel booking expertise
Soft skills
problem-solvingdecision-makingcritical thinkingcommunicationattention to detailorganizational skillscustomer advocacyempathycollaborationadaptability