Senior Account Manager – DACH
Perk
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • 🇪🇸 Spain
Visit company websiteJob Level
Senior
About the role
- Own a portfolio of large SMB customers and develop a high level of customer engagement with influential users (Admins, Finance Directors, Travel Managers) within those accounts.
- Gain a deep understanding of your customers' business and show you understand and identify with their goals as an organization. You will consult them on consolidating their financial stack by leveraging Perk’s unified Travel and Spend capabilities, identifying opportunities to optimize their expense reconciliation and cost control.
- Develop a deep understanding of the Perk portfolio of products—including our core Travel platform and our new Spend management solution. You will use this knowledge to guide customers through the benefits of an all-in-one T&E solution.
- Actively identify cross-sell and upsell opportunities for the Spend product within your existing book of business, driving adoption of corporate cards, automated invoice processing, and expense management features.
- Identify common problems within each account—whether related to bookings or expense workflows—and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
- Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features across both Travel and Spend modules.
Requirements
- Minimum 2 years of relevant work experience within Account Management or Customer Success role, preferably managing a portfolio of B2B clients.
- Native or near-native proficiency in German.
- Ability to speak and write in English fluently.
- Experience in the Travel industry, Fintech, Expense Management, or SaaS products is highly desirable.
- Strong technical aptitude, with the ability to explain complex integrations between travel bookings and financial reporting.
- Customer-focused with a passion for working with people and solving financial pain points for businesses.
- Excellent analytical abilities with fluency in Excel and data interpretation.
- Solid analytical background to help clients visualise their T&E ROI.
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successexpense managementdata interpretationfinancial reportinganalytical abilitiestechnical aptitudecross-sellingupsellingintegration
Soft skills
customer-focusedproblem-solvingcommunicationadvocacyrelationship buildinganalytical thinkingengagementconsultative sellingstrategic thinkingcollaboration