Perk

People Advisor Team Manager

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Oversee end-to-end case management quality across the Advisory team (e.g. Performance management, probations, behavioural cases, grievances, attendance, documentation, and tracking).
  • Act as an escalation point for complex or high-risk ER issues.
  • Ensure consistency and guarantee compliance of case handling across locations and functions with internal policies, employment law, and documentation standards.
  • Identify patterns and business risk, proactively handling or escalating these to drive early intervention.
  • Accountable for case reporting dashboards, trends, and ER data integrity, and using these to provide insights for workforce planning, performance cycles, and manager development priorities.
  • Facilitate the enablement of managers on handling ER cases, specifically with performance management, early flags, difficult conversations, and case steps.
  • Ensure your team of People Advisors are maintaining high standards.
  • Enable your team to triage incoming cases, prioritise workload, and allocate cases based on complexity and Advisor capacity.
  • Coach and mentor People Advisors, and provide specialist case knowledge to wider people team and management.
  • You’re accountable for the team maintaining high data accuracy across case logs, documents, and system tracking.
  • Ensure cases progress at pace, reducing delays and the associated business cost.
  • Contribute to policy reviews and improvements based on case patterns.
  • Work closely with People Partners to ensure People Team alignment.

Requirements

  • Strong ER expertise and demonstrable case-handling experience across at least two of our biggest locations (UK, Spain, Boston, Chicago)
  • Proven ability to coach People Advisors, Leaders, and Managers through sensitive and complex people issues.
  • Exceptional policy knowledge and sound judgement.
  • Strong attention to detail, organisation, and process management.
  • Ability to manage competing priorities and triage workload.
  • High-quality written communication and analytical skills.
  • Experience in a scaling, multi-location environment.
  • Experience leading or mentoring others through case management.
  • ER training delivery or case quality review exposure.
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementdata integrityperformance managementcase reportingpolicy reviewER training deliverycase quality review
Soft Skills
coachingmentoringattention to detailorganisationprocess managementanalytical skillscommunicationjudgement