Perk

People Advisor Team Manager

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

About the role

  • Oversee end-to-end case management quality across the Advisory team (e.g. Performance management, probations, behavioural cases, grievances, attendance, documentation, and tracking).
  • Act as an escalation point for complex or high-risk ER issues.
  • Ensure consistency and guarantee compliance of case handling across locations and functions with internal policies, employment law, and documentation standards.
  • Identify patterns and business risk, proactively handling or escalating these to drive early intervention.
  • Accountable for case reporting dashboards, trends, and ER data integrity, and using these to provide insights for workforce planning, performance cycles, and manager development priorities.
  • Facilitate the enablement of managers on handling ER cases, specifically with performance management, early flags, difficult conversations, and case steps.
  • Ensure your team of People Advisors are maintaining high standards.
  • Enable your team to triage incoming cases, prioritise workload, and allocate cases based on complexity and Advisor capacity.
  • Coach and mentor People Advisors, and provide specialist case knowledge to wider people team and management.
  • You’re accountable for the team maintaining high data accuracy across case logs, documents, and system tracking.
  • Ensure cases progress at pace, reducing delays and the associated business cost.
  • Contribute to policy reviews and improvements based on case patterns.
  • Work closely with People Partners to ensure People Team alignment.

Requirements

  • Strong ER expertise and demonstrable case-handling experience across at least two of our biggest locations (UK, Spain, Boston, Chicago)
  • Proven ability to coach People Advisors, Leaders, and Managers through sensitive and complex people issues.
  • Exceptional policy knowledge and sound judgement.
  • Strong attention to detail, organisation, and process management.
  • Ability to manage competing priorities and triage workload.
  • High-quality written communication and analytical skills.
  • Experience in a scaling, multi-location environment.
  • Experience leading or mentoring others through case management.
  • ER training delivery or case quality review exposure.
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementdata integrityperformance managementcase reportingpolicy reviewER training deliverycase quality review
Soft skills
coachingmentoringattention to detailorganisationprocess managementanalytical skillscommunicationjudgement