Perk

Partner Implementation Manager, German Speaker

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cloud

About the role

  • You act as the main point of contact for Service Partners, supporting them with their implementation projects.
  • You will be leading service enablement training and coaching, ensuring partners have the necessary tools and resources.
  • You will investigate partner support tickets and provide configuration guidance and share best practices.
  • You monitor partner project portfolios and provide guidance for successful delivery and risk management.
  • You manage the overall Service Partner project portfolio to meet targets and drive customer satisfaction.
  • You will be the point of escalation for customers and work cross-functionally with sales, product, and support teams to remove roadblocks.
  • You provide input for regular business reviews with partners to assess performance and identify opportunities for improvement.
  • You proactively track and update project progress in Salesforce and other tools to ensure transparency and “no surprises.”
  • You validate project risks directly with customers and confirm proposed partner solutions.
  • You join customer escalation calls and collaborate with internal teams to unblock issues quickly.
  • You lead and nurture the Partner Community, sharing best practices, updates, and fostering engagement.

Requirements

  • University degree in a relevant field.
  • A minimum of 5 years of experience in professional service consulting, customer success or service partner management, preferably in the FinTech space.
  • Proven track record of building and managing successful partnerships, manage senior stakeholders, and achieving business objectives.
  • Strong interpersonal skills with the ability to establish rapport, collaborate effectively with partners and ensure their compliance to project management processes and SLAs.
  • Excellent communication skills, including the ability to convey complex ideas clearly and concisely, both verbally and in writing.
  • Tech savvy and able to investigate and develop solutions for customers’ business requirements within the context of the cloud solution.
  • Results-oriented mindset with a focus on delivering exceptional partner experiences and driving measurable outcomes.
  • Highly organized with excellent project management skills and the ability to manage multiple priorities in a dynamic environment.
  • Proficiency in Google Suite and CRM software (e.g., Salesforce) is preferred.
  • You are fluent in English and German; other languages are a plus.
Benefits
  • 💰 Competitive compensation, including equity in the company;
  • 🌴 Generous vacation days so you can rest and recharge;
  • 💊 Health perks such as private healthcare;
  • 💪Fitness perks such as an onsite gym & fitness app subsidy;
  • 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
  • 🥳 Unforgettable Perk events, including travel to one of our hubs;
  • 💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!;
  • 📈 Exponential growth opportunities;
  • 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
  • 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
  • 📚 IRL English or Spanish Lessons are held in the Barcelona office;
  • 👶 Parental leave of 19 weeks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementservice partner managementcustomer successconsultingcloud solutionsrisk managementconfiguration guidancebusiness reviewspartner enablement trainingperformance assessment
Soft Skills
interpersonal skillscommunication skillscollaborationresults-oriented mindsetorganizational skillsrapport buildingproblem-solvingstakeholder managementdynamic prioritizationengagement fostering