Perk

Account Manager, German Speaking

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

About the role

  • Manage a portfolio of longtail customers by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.
  • Act as Perk's biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
  • Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
  • Gain a deep understanding of Perk products to fully appreciate each stage of the customer journey.
  • Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts.

Requirements

  • Native or advanced level of German and fluent English.
  • Interest in the Travel industry and/or SaaS products.
  • A self-starter who thrives in a fast-paced, high-volume environment.
  • Customer-focused with a passion for problem-solving.
  • A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes.
  • Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.
  • Basic commercial acumen to identify growth opportunities.
  • Last, but not the least - we are looking for motivation and hunger to learn!
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
problem-solvingcustomer-focusedteam playerself-startercollaborationmotivationhunger to learnefficiency creationadaptabilitycommunication