Perk

Account Manager – DACH

Perk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

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Job Level

JuniorMid-Level

About the role

  • Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.
  • Gain a deep understanding of your customer's business and show you understand their spend as well as identify with their goals as an organisation. Manage their budget effectively within the wider business travel space; you’ll then use this information to develop solutions and education strategies for their teams.
  • Develop a comprehensive understanding of the Perk portfolio of products to grasp each stage of the customer journey fully.
  • Identify common problems within each account and develop strategies to resolve each issue on time, whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
  • Be Perk’s biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and also educate your clients on any new product features

Requirements

  • Relevant min. 2-year work experience within Account Management or Customer Success roles.
  • Native or near-native proficiency in German.
  • Ability to speak and write in English fluently.
  • Experience in the Travel industry and/or SaaS products.
  • Strong technical aptitude.
  • Customer-focused with a passion for working with people.
  • Excellent analytical abilities with a fluency in Excel/ Gsheet.
  • Solid analytical background.
Benefits
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successanalytical abilitiestechnical aptitudebudget managementproblem resolutioncustomer engagementSaaS productsExcelGoogle Sheets
Soft skills
customer-focusedpassion for working with peoplecommunicationadvocacyeducation strategiesinfluential engagementissue resolutionstrategic developmentcollaborationanalytical thinking