Support Engineer – 2nd Level
Perinova
full-time
Posted on:
Location Type: Hybrid
Location: München • Germany
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Tech Stack
About the role
- 2nd and 3rd level support in client management (O365, M365, Azure AD)
- Administration and support of clients/end users
- Direct contact with end users at the service desk
- Working with a ticketing system and documenting activities
- Installation and configuration of hardware and software components
- Analysis and resolution of incidents/issues
Requirements
- Successfully completed training as an IT specialist (m/f/d) or career changers with relevant experience
- Practical experience in IT support (First and Second Level)
- Experience with ticketing systems such as Jira, ServiceNow, Helpline
- Good German language skills, both written and spoken
- Good English skills are a plus
- Open and friendly demeanor
- Technical and analytical skills
- Strong communicator and team player
- Ability to work independently
Benefits
- Attractive fixed salary plus performance-related bonuses
- Modern working environment and digital tools
- Comprehensive onboarding and continuous training
- Flat hierarchies and an open working atmosphere
- Employer-sponsored health insurance covering various supplementary benefits
- Company pension scheme
- Corporate fitness program (EGYM Wellpass)
- Company bike leasing (JobRad)
- Access to corporate benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
O365M365Azure ADIT supportticketing systemshardware installationsoftware configurationincident analysisissue resolution
Soft Skills
communicationteam playerindependenceanalytical skillsfriendly demeanor
Certifications
IT specialist training