PerformLine

Operations

• Improve delivery and support across Web, Social, Email, and Contact Center monitoring products
• Partner with the broader operations organization to ensure SLAs are met for clients across all monitoring channels
• Proactively identify potential client issues by monitoring data collection and ingestion across the PerformLine platform
• Collaborate with Customer Success and Product teams to resolve or prevent issues before they impact clients
• Recommend procedural and technical optimizations to meet operational objectives and improve team efficiency
• Track and report on key business processes and performance metrics for Operations
• Manage and develop Operations team members
• Direct the professional services team in delivering scalable client solutions
• Foster a culture of accountability, continuous improvement, and client-centricity
• Balance operational demands with team capacity and professional development needs
• Learn our platform and the software we use to facilitate the ingestion of assets
• Leverage your tech savvy nature and product knowledge to interact knowledgeably with engineers when troubleshooting file or data ingestion issues
• Articulate reporting needs to the Business Intelligence team who can build data visualizations to help you monitor more efficiently
• Proactively create opportunities to break down or prevent interdepartmental silos
• Be a culture warrior by leveling up yourself and bringing others with you - embracing a culture of excellence

Operations Manager

Product Manager

• Define and execute the product vision and roadmap for PerformLine’s Pre-Publishing channel
• Partner directly with clients to gather Voice of Customer (VOC) insights, translate feedback into product requirements, and prioritize features that drive measurable client value and adoption.
• Partner with business leads and engineering to translate requests into value criteria, product requirements, user stories, acceptance criteria, and success metrics
• Collaborate with Customer Success, Operations, and Solutions teams to drive adoption and ensure business outcomes
• Partner with engineering to anticipate technical trade-offs and bridge business and technology decisions
• Mentor other members of the team on market analysis, roadmap development, stakeholder communication, and writing effective user stories

Senior Product Manager

Data Engineer

• Lead the rebuild of our data stack with a modern Snowflake data lakehouse, architected for scale and performance on AWS
• Design and implement best-in-class AWS data infrastructure using Terraform for provisioning, configuration, and automation
• Influence data architecture, tooling choices, and long-term strategy, ensuring alignment with business and technology needs and growth plans
• Build and optimize scalable ETL/ELT pipelines with AWS services, Python, and Airflow
• Establish and enforce rigorous standards for data quality, observability, and governance, including access control, lineage, and compliance requirements
• Prepare and evolve the data platform to support advanced analytics, AI, and machine learning use cases
• Collaborate closely with Product, Engineering, and Customer Success to deliver reliable, trusted data for analytics and reporting

Operations Manager

Senior Product Manager

Senior Data Engineer