Performance Technologies S.A.

Operations

• Respond promptly and proactively to customers and internal sales requests
• Process all sales-related activities efficiently, accurately, and within set deadlines
• Gather and validate pricing from vendors and suppliers to prepare quotations and renewals, negotiating discounts where needed
• Prepare customer proposals and contract renewals with precision and timeliness
• Track upcoming renewals and collaborate with the Sales team to ensure timely conversions to orders
• Maintain and update opportunities and customer data accurately in the CRM system
• Draft and review customer contracts in coordination with the company’s legal counsel
• Manage Deal Registrations through vendor portals to secure competitive pricing
• Build and maintain strong relationships with customers and partners to ensure satisfaction
• Collaborate effectively with cross-functional teams (Presales, Sales, Procurement, Accounting, Technical, and Finance) to resolve customer issues
• Maintain proper documentation of quotations and orders in SharePoint

Sales Operations Administrator

Engineer

• Monitoring the performance and availability of network elements,systems and applications.
• 1st level support, Identifying and resolving issues.
• Collaborating with 2nd and 3rd level support.
• Collaborating with other team members to improve processes and tools.

ITOC / MOC Engineer

Consultant

• Design, implement, and support Enterprise Content Management solutions for clients
• Lead the design and implementation of Enterprise Content Management solutions, including OpenText Content Management suite
• Collaborate with clients to gather requirements and develop customized Enterprise Content Management strategies
• Provide technical expertise and support during the deployment and integration of Enterprise Content Management systems
• Conduct training sessions and workshops for clients to ensure successful adoption of Enterprise Content Management solutions
• Troubleshoot and resolve technical issues related to Enterprise Content Management systems
• Manage end-to-end implementation independently
• Facilitate and lead blueprint design and requirements workshops
• Maintain advanced customer-facing skills and build client relationships
• Stay up to date with the latest Enterprise Content Management technologies and trends

Sales Operations Administrator

ITOC / MOC Engineer

Senior Technical Consultant