Performance Home Medical

Customer Support

• Answers billing and collection questions for patients, referral sources and coworkers
• Works closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balances
• Assists PHM’s billing and collections services with denials
• Maintains and requests on-going authorizations when required to assure flow of revenue
• Maintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient base
• Works designated reports to maintain all avenues of reimbursement flow smoothly
• Follows insurance plan guidelines as well as State and Federal Regulations
• Other duties assigned by manager

Customer Service Billing Representative