Perforce Software

Renewals Manager

Perforce Software

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $100,000 - $115,000 per year

About the role

  • Own, end-to-end renewals process to support revenue growth and customer retention
  • Oversee sales order processing, license key management and related customer support case management
  • Act as cross functional liaison between Revenue Operations and other departments
  • Own the renewal performance and forecasting of an assigned portfolio of brands, day to day order-to-cash renewal cycle, utilization of business systems and accuracy of customer data
  • Continuously reports on recurring revenue metrics with a good understanding of KPIs (key performance indicators) and how they can be impacted
  • Tracks key metrics such as renewal pipeline, advanced billings, and bookings
  • Provide Revenue Operations Leadership with regular performance updates and accurate visibility to KPIs
  • Provide accurate performance forecasts weekly or as required by the business
  • Share insights on renewal performance, risks and current trends
  • Enable team to preserve and enhance customer relationships and contracts
  • Identify and implement strategies to optimize customer outreach to drive successful contract renewals, maximize revenue growth and retention
  • Responsible for converting upcoming and overdue renewal pipeline to realized customer commitments
  • Lead a team of Revenue Operations professionals in alignment with our customer first and A.A.E.O.U. values. (Accuracy, Accountability, Efficiency, Ownership and Urgency)
  • Enable and empower the renewals team to provide customers a personalized level of service that reinforces the value of Perforce
  • Resolve complex customer issues and remove roadblocks to ensure on-time customer commitments and identify customer requirements
  • Coach, mentor and conduct training aligned with determined areas of improvement for the team to help establish career pathing
  • Enable team members with skills to improve their confidence, product knowledge, and communication skills

Requirements

  • Bachelor’s Degree, preferably in Business Operations, Management, or related program
  • 2+ years' experience in Revenue Operations, Renewals Management, Sales Operations, Customer Success, Account Management, or relevant experience
  • Financial skills and acumen to understand and report on revenue management and performance levers
  • Experience leading, coaching, and mentoring a large team of direct reports
  • Experience in collaborating within a team of managers and leadership to achieve common goals and meet or exceed performance expectations
  • Excellent written and oral communication skills; ability to communicate effectively with all levels of an organization
  • High attention to detail; ability to deliver across multiple tasks simultaneously
  • Deep working and administrative knowledge of CRM software – Salesforce preferred
  • Proficient in Excel and Microsoft Office suite of products
  • PowerBI and NetSuite experience a plus
Benefits
  • medical
  • dental
  • vision
  • retirement benefits
  • life insurance
  • wellness programs
  • total time off
  • other employee perks that may be offered by Perforce from time to time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Revenue OperationsRenewals ManagementSales OperationsCustomer SuccessAccount ManagementFinancial skillsKPI reportingPerformance forecastingCRM softwareExcel
Soft Skills
LeadershipCoachingMentoringCommunicationAttention to detailTeam collaborationCustomer relationship managementProblem-solvingTime managementStrategic thinking
Certifications
Bachelor’s Degree in Business OperationsBachelor’s Degree in Management