Perforce Software

Technical Support Engineer

Perforce Software

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Represent Perforce as the first point of contact for customer’s Helix Core application software technical requests.
  • Actively engage with the team to learn, share ideas, and mentor others as you grow your expertise in the Helix Core products.
  • Review, research, and reproduce customer issues to determine and provide the best resolution.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
  • Diagnose and resolve performance issues.
  • Research, document, and escalate cases according to procedure.
  • Provide customer-driven feedback to functional areas to influence process/product improvements.
  • Author technical documents on common issues and solutions to build the knowledge base.
  • Recreate customer environments to reproduce issues and experiment with viable solutions.

Requirements

  • Two or more years’ experience providing customer technical support.
  • Bachelor’s Degree in Computer Science or similar or relevant work experience.
  • Positive attitude - support engineers are required to be respectful, fair, gracious, and knowledgeable.
  • Emphasis on team collaboration, contributing ideas with the desire to improve processes and the product.
  • Strong analytics and problem-solving skills.
  • Able to work well under pressure and prioritize accordingly.
Benefits
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Helix Coretechnical supportproblem-solvingperformance diagnosistechnical documentationcustomer issue reproductionproduct functionality expertise
Soft Skills
team collaborationpositive attituderespectfulnessfairnessgraciousnessanalytical skillsability to work under pressureprioritization
Certifications
Bachelor’s Degree in Computer Science