PerfectServe

Implementation Consultant

PerfectServe

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
  • Coordinate with cross-functional teams to ensure smooth execution across complex environments.
  • Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas.
  • Provide workflow consulting for physician, clinical, and operational teams.
  • Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established.
  • Provide consultation support to physicians with call workflow configuration into the PerfectServe system.
  • Develop training programs tailored to large health system audiences.
  • Educate new clinical users at the hospital pre and post go-live.
  • Configure advanced workflows within complex multi-facility systems.
  • Work with third party systems to integrate solutions into the PerfectServe system.
  • Conduct testing across devices, platforms, and integrated technologies.
  • Become trained across multiple PerfectServe platforms based on project needs.
  • Rapidly acquire new product knowledge for enterprise implementations.
  • Any other duties as needed to effectively perform the position

Requirements

  • Bachelor’s degree required, engineering or IT related discipline is ideal but not required
  • Prior work experience in a customer facing or other service roles
  • Excellent verbal and written communications skills
  • Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
  • Embraces change and has a genuine curiosity for healthcare
  • Ability to work closely with peers and team members in a collaborative manner
  • Must travel up to 30 - 50% of the time
Benefits
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow consultingcall workflow configurationtraining program developmentworkflow configurationtesting across devicesintegration solutionsenterprise implementationsproject management
Soft Skills
excellent verbal communicationexcellent written communicationcollaborative teamworkadaptability to changecuriosity for healthcare