IT Service Management Analyst
Perceptive Inc.
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Accountable for ensuring value is achieved through the delivery of IT services via internal and external service providers.
- Ensuring that services are delivered as expressed in the service definitions or statements of work and that service levels are maintained and continually improved.
- Advise on best practice and provide guidance to others.
- Working with the wider IT Service Management team to uphold our IT service availability and management reporting thereof.
- Support the wider team in FinOps, End User Compute and reporting.
Requirements
- Solid professional experience in the same or very similar role in an IT Service Management or IT Operations function
- Experience working with IT Vendors and Performance management
- Experience owning or running IT Service Reviews
- Experience using ServiceNow or other Major ITSM Tools
- Experience using tools to communicate progress to Stakeholders
- Experience of regulated environments (GxP, Financial, etc…) or relevant experience from another domain that is transferable
- Understanding of Agile methodologies (preferably Scrum), UML, Object Orientated, Data General
- Knowledge and understanding of the ITIL Framework, in relation to Incident, Problem and Change Management
- Experience of working in and knowledge of the life sciences sector
- Experience in generating / developing reports for senior leadership consumption
Benefits
- Medical plan for you and your dependents.
- Personal Accident Insurance
- Life Insurance
- Critical illness cover
- Salary structure and Flexi basket
- Provident fund of 12%
- Gratuity scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service ManagementIT OperationsPerformance managementService ReviewsAgile methodologiesUMLObject OrientedData GeneralITIL FrameworkIncident Management
Soft Skills
Advising on best practicesGuidanceCommunication with stakeholdersTeam supportService delivery improvement