Operations

• Define and execute Peppr’s overall operational strategy, driving efficiency, scalability, and alignment across departments.
• Oversee key operational functions including Customer Success, Support, Implementation, and internal business operations.
• Build and lead high-performing teams with clear accountability, ownership, and collaboration.
• Identify operational bottlenecks and implement solutions that improve speed, quality, and scalability.
• Establish standard operating procedures, reporting frameworks, and automation tools to streamline workflows.
• Implement systems that enhance visibility into performance metrics across the organization.
• Work closely with Product, Sales, Engineering, and Finance to ensure operational alignment and resource efficiency.
• Partner with Product and Customer Success to enhance the end-to-end customer experience and drive retention.
• Collaborate with Finance on budgeting, forecasting, and resource allocation to support company goals.
• Oversee processes that ensure high-quality onboarding, implementation, and post-sale experience.
• Drive operational improvements that enhance customer satisfaction, loyalty, and retention.
• Serve as an advocate for customers, ensuring insights inform business decisions and roadmap priorities.

Senior Director of Operations

President – Integrator, Operations Leader

Quality Operations Specialist

Operations Strategy Coordinator

Senior TechOps Engineer

Talent & Operations Coordinator