Payment Operations Officer
Pepperstone
full-time
Posted on:
Location Type: Hybrid
Location: Limassol • Cyprus
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About the role
- Allocate daily manual funding methods to client accounts promptly.
- Process withdrawals daily and notify clients upon completion.
- Liaise with banks and third-party payment providers as needed.
- Monitor and respond to client inquiries via Salesforce, ensuring timely and accurate communication regarding deposits and withdrawals.
- Conduct general transaction monitoring for AML compliance.
- Perform pre-processing checks on withdrawals for AML, fraud, and jurisdiction compliance.
- Monitor and act on fraudulent transactions as per compliance policy.
- Escalate AML, TF, or fraud suspicions to Team Leader and Compliance Team.
- Submit Unusual Activity Reports (UAR) as necessary.
- Handle confirmed or suspected card fraud promptly per compliance guidelines.
- Uphold Pepperstone’s Terms and Conditions through name matching for third-party transactions.
- Monitor and manage Chargeback disputes.
- Clear internal Pepperstone inbox daily, ensuring accurate action on banking and PSP communications.
- Maintain Salesforce inbox by clearing action items daily per SLA.
- Respond to queries in the internal Payment Operations Slack channel promptly.
- Address requests from the Reconciliation and Finance team daily.
- Download and prepare daily transaction statements for reconciliation.
- Verify correct application of all deposits and rectify errors.
- Process cash adjustments as needed on a daily basis.
- Promote a culture of continuous improvement within the Payments Operations Team.
- Create and update company Knowledge Base regarding Finance processes.
- Submit tickets for IT issues and resolve transaction issues with PSPs.
- Verify bank statements and complete allocated tasks within the business day.
Requirements
- Fluency in English is a must. Any other language is advantageous.
- Weekly/Monthly shift rotation may be applied according to department needs
- Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
- Excellent people and communication skills with the ability to communicate to staff, teams & customers well
- Ability to maintain high level of attention to detail and accuracy
- Strong problem-solving skills and dedicated to continuous process improvements
- Excellent time management skills and the ability to remain calm under pressure
- Intermediary skills in Microsoft Excel
- Desire and commitment to ongoing learning and development
- Enjoy working in a dynamic global team
- Ability to live the Pepperstone value
Benefits
- Competitive salary structure including company bonus scheme
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- 10 days of Company paid sick leave annually
- 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
- 3 paid volunteering days per year & Workplace Giving Program
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee referral bonuses for referring top talent to the company
- Ongoing personal development & learning opportunities
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Genuinely collaborative and friendly culture
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
transaction monitoringAML compliancefraud detectionpre-processing checksChargeback managementcash adjustmentsreconciliationbank statement verificationdata analysisfinancial reporting
Soft Skills
communication skillsattention to detailproblem-solvingtime managementteam collaborationadaptabilitycustomer servicecontinuous improvementcalm under pressurecommitment to learning