PeoplesBank

Video Editor

• Assist customers and process transactions via video, through our call center and Interactive Teller Machines.
• Build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally.
• Facilitate routine transactions (e.g., cashing checks, deposits/withdrawals, transfers, loan payments) via virtual technology.
• Accept video transaction sessions and respond to customer requests.
• Manage incoming calls and online banking requests, resolving queries as needed.
• Maintain strong knowledge of bank products, services, procedures, and fees.
• Assist customers with inquiries and escalate issues when necessary.
• Complete required forms and perform account maintenance procedures.
• Handle written correspondence with customers accurately and timely.
• Protect privacy and customer confidentiality.
• Perform transactions using Video Banking technology within established limits.
• Complete yearly compliance training and adhere to regulations.
• Act as an intermediary for departments without customer contact.
• Follow up with customer inquiries via letters, brochures, and emails.
• Direct calls to appropriate bank departments and associates.
• Other duties as required.

Bilingual Video Banker Solution Specialist

• Assist customers and process transactions via video, through our call center and Interactive Teller Machines
• Build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally
• Facilitate routine transactions (e.g., cashing checks, deposits/withdrawals, transfers, loan payments) via virtual technology
• Accept video transaction sessions and respond to customer requests
• Manage incoming calls and online banking requests, resolving queries as needed
• Maintain strong knowledge of bank products, services, procedures, and fees
• Assist customers with inquiries and escalate issues when necessary
• Complete required forms and perform account maintenance procedures
• Handle written correspondence with customers accurately and timely
• Protect privacy and customer confidentiality
• Perform transactions using Video Banking technology within established limits
• Complete yearly compliance training and adhere to regulations
• Act as an intermediary for departments without customer contact
• Follow up with customer inquiries via letters, brochures, and emails
• Direct calls to appropriate bank departments and associates
• Other duties as required

Security Engineer

• Recommend, plan, and implement security measures to protect bank systems
• Oversight of day-to-day firewall, anti-malware, Microsoft Purview and Security Admin Centers, MFA, and secure email gateway monitoring and updating
• Update and make recommendations to computer security policies and procedures which relate to the internal and external integrity of the Banks systems
• Produce and maintain documentation and standard operational procedures
• Provides guidance, training, set-up, and implementation of the bank’s IT security systems
• Oversight of patch management process
• Documents applied security patches, including the criticality and patch purpose
• Review and respond to security events
• Works with Risk Oversight Group to provide guidance on incident analysis, root cause analysis, and problem resolution
• Works with AVP - Security Officer to review IT security issues and incidents
• Fully documents and reviews any concerns to management
• Works with Risk Oversight Group to review user access and permissions as needed
• Manages security system logs and alerts via a SIEM and/or other tools
• Works with Security team, Risk Oversight Group, and Network team in developing and updating business continuity and disaster recovery protocols
• Collaborates with Security Team and Risk Oversight Group to identify and plan for data security initiatives and implementation of solutions on the Bank’s network and systems
• Stays current on emerging threats and vulnerabilities, proactively safeguarding bank systems from potential attacks
• Provides informed recommendations based on evolving industry trends and best practices
• Other related duties as requested

Senior IT Security Administrator

• Recommend, plan, and implement security measures to protect bank systems
• Oversight of day-to-day firewall, anti-malware, Microsoft Purview and Security Admin Centers, MFA, and secure email gateway monitoring and updating
• Works with the bank’s associated vendors as needed
• Updates and makes recommendations to computer security policies and procedures
• Produce and maintain documentation and standard operational procedures
• Provides guidance, training, set-up, and implementation of the bank’s IT security systems
• Follows and implements best practice standards for IT security (e.g., NIST, FS-ISAC, etc.)
• Oversight of patch management process
• Works with the Security team, Network Administrators and Helpdesk to review and apply/coordinate applicable software patches and upgrades to bank systems
• Documents applied security patches
• Review and respond to security events
• Works with Risk Oversight Group to provide guidance on incident analysis, root cause analysis, and problem resolution
• Manages security system logs and alerts via a SIEM and/or other tools
• Works with Security team, Risk Oversight Group, and Network team in developing and updating business continuity and disaster recovery protocols
• Collaborates with Security Team and Risk Oversight Group to identify and plan for data security initiatives and implementation of solutions on the Bank’s network and systems
• Stays current on emerging threats and vulnerabilities, proactively safeguarding bank systems from potential attacks.
• Provides informed recommendations based on evolving industry trends and best practices.