Bilingual Video Banker Solution Specialist

PeoplesBank

Video Banker Solution Specialist assisting customers through video transactions and customer inquiries at PeoplesBank headquarters in Holyoke, MA. Requires flexibility to work weekends and evenings.

Posted 7/11/2026full-timeHolyoke • Massachusetts • 🇺🇸 United StatesJunior💰 $22 - $23 per hourWebsite

About the role

Key responsibilities & impact

Assist customers and process transactions via video, through our call center and Interactive Teller Machines.
Build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally.
Facilitate routine transactions (e.g., cashing checks, deposits/withdrawals, transfers, loan payments) via virtual technology.
Accept video transaction sessions and respond to customer requests.
Manage incoming calls and online banking requests, resolving queries as needed.
Maintain strong knowledge of bank products, services, procedures, and fees.
Assist customers with inquiries and escalate issues when necessary.
Complete required forms and perform account maintenance procedures.
Handle written correspondence with customers accurately and timely.
Protect privacy and customer confidentiality.
Perform transactions using Video Banking technology within established limits.
Complete yearly compliance training and adhere to regulations.
Act as an intermediary for departments without customer contact.
Follow up with customer inquiries via letters, brochures, and emails.
Direct calls to appropriate bank departments and associates.
Other duties as required.

Requirements

What you’ll need

High School diploma
Minimum 1 year of experience with customer service
Experience in a call center and/or banking is highly desired.
Excellent communication skills, including active listening
Detail-oriented and able to assist customers through the ITM process
Ability to analyze and resolve customer inquiries
Professional appearance and behavior, comfortable on camera
Flexibility to work weekends and evenings
Strong time management skills and ability to work independently and as a team
Quick learner of evolving technologies to service customers
Ability to communicate effectively in Spanish

Benefits

Comp & perks

Excellent compensation
Workplace flexibility
Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Transaction ProcessingAccount MaintenanceCash HandlingBank Product KnowledgeITM Operation

Soft Skills

Excellent CommunicationActive ListeningDetail-OrientedTime ManagementProfessional Appearance