Peoples Security Bank & Trust

Bilingual

• Provide exceptional customer service and sales support to customers and prospects across phone, chat, video, and digital channels
• Engage and advise customers in a virtual environment to attract, retain, and grow relationships
• Deliver high-quality service by resolving inquiries related to deposit accounts, loans, fees, and digital services
• Educate and support customers in the use of digital banking tools
• Identify customer needs and refer clients to appropriate internal partners to deliver comprehensive solutions
• Manage inbound and outbound calls and de-escalate customer concerns using empathy and problem-solving skills
• Collaborate with and support team members through knowledge sharing, mentoring, and teamwork
• Consistently meet or exceed established customer engagement, sales, and referral goals

Virtual Banker, Bilingual