Virtual Banker, Bilingual

Peoples Security Bank & Trust

Virtual Banker providing customer service and sales support through digital channels. This hybrid role requires on-site attendance for training and occasional office visits.

Posted 7/31/2026full-timeMoosic • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and sales support, with a strong focus on digital banking tools and effective communication. Proven ability to engage customers, resolve inquiries, and collaborate with team members to achieve sales and referral goals.

Highest-signal resume keywords

Customer ServiceSales SupportDigital Banking ToolsLeadershipEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Bank ProductsCall Center OperationsMathematical AptitudeGeneral Accounting KnowledgeCustomer Engagement

Soft Skills

CoachingMentoringProblem-SolvingEmpathyTeamwork

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OneNoteMicrosoft PowerPoint

Certifications & Qualifications

NMLS Registration

Industry Keywords

Customer InquiriesDeposit AccountsLoansFeesDigital Services

About the role

Key responsibilities & impact

Provide exceptional customer service and sales support to customers and prospects across phone, chat, video, and digital channels
Engage and advise customers in a virtual environment to attract, retain, and grow relationships
Deliver high-quality service by resolving inquiries related to deposit accounts, loans, fees, and digital services
Educate and support customers in the use of digital banking tools
Identify customer needs and refer clients to appropriate internal partners to deliver comprehensive solutions
Manage inbound and outbound calls and de-escalate customer concerns using empathy and problem-solving skills
Collaborate with and support team members through knowledge sharing, mentoring, and teamwork
Consistently meet or exceed established customer engagement, sales, and referral goals

Requirements

What you’ll need

Associate’s degree or equivalent experience normally required with specialized bank operations training/education
At least 4 years of related experience is normally required, with demonstrated success in customer service, sales support, and call center operations
Strong leadership, coaching, and mentoring abilities
Advanced communication and emotional intelligence skills
Solid mathematical aptitude and general accounting knowledge
Advanced understanding of bank products, procedures, and digital banking tools
Proficient in PC and technical applications, including Microsoft Excel, Word, OneNote, and PowerPoint
Must maintain NMLS registration or the ability to obtain and maintain it

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Health insurance