Peoples Bank

Manager

• Lead the branch’s efforts to pro-actively meet the client’s financial needs
• Manage a sales pipeline, achieving assigned goals and surpassing scorecard metrics
• Turn service encounters into dialogue-based meetings for needs discovery
• Acquire and maintain lending product knowledge to generate and execute lending and deposit products
• Support and lead branch staff in servicing clients and building a book of business
• Conduct regular sales meetings and coaching sessions for team development
• Monitor branch progress and make necessary adjustments to achieve results
• Oversee daily branch activities and maintain world class service levels
• Conduct weekly staff meetings and structured coaching sessions
• Ensure team compliance with established policies and procedures
• Manage branch delinquency in conjunction with the collection group
• Research and provide resolution to customer and branch concerns

Branch Manager

• Will be responsible for employee and business development
• Will be responsible for managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered
• Acquires, uses, and maintains, consumer and business lending product knowledge and abilities to generate and execute lending and deposit products
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals
• Will be responsible for the support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement
• Pro-actively meet the clients’ financial needs through our sales process
• Utilize Salesforce for client and prospect interactions and sales activities
• Make outside business calls to clients and prospects to acquire and retain business
• Must be able to establish, maintain and grow, working relationships with partners
• Must be able to energize development processes by conducting regular sales meetings and well-structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success
• With the assistance of the Regional Manager, the Branch Manager will assign goals, monitor branch progress and make necessary adjustments to achieve exceptional results
• Responsible for managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world class service levels
• Establish and maintain an efficient, production and collaborative working environment based on continuous and effective staff communication
• Conducts weekly staff meetings to engage the team in the performance of the branch
• Conducts structured monthly or more frequent coaching sessions to provide balanced feedback with actional items that ensure individual and branch success
• Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable
• Responsible of ensuring team compliance with established policies and procedures which includes Retail Branch Standards
• Will be responsible for leading branch initiating and building external business and community relationships; managing Community Re-Investment Act strategies
• Will be responsible for monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control
• Will be responsible for ensuring overall operational soundness of the branch which includes the annual branch assessment, compliance and regulatory requirements
• Will be responsible for understanding how to operate a cash drawer and provide coverage as needed based on branch requirements
• Will possess the knowledge to assist branch associates with troubleshooting and processing transactions on the Teller Insight platform
• Is responsible for researching and providing resolution to customer and branch concerns
• Consistently completes required training for all bank and branch policies and procedures
• Capture client concerns and provide solutions, via self or utilizing with other bank personnel, successfully within stated timelines
• Will perform special projects as assigned

• This position leads the branch’s efforts to pro-actively meet the client’s financial needs through our sales process which focuses on a client centric, consultative sales approach whereby we working to uncover, identify and deliver products and services to satisfy the client’s financial needs and exceed their expectations
• Will be responsible for employee and business development
• Will be responsible for managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered
• Acquires, uses, and maintains, consumer and business lending product knowledge and abilities to generate and execute lending and deposit products
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals
• Will be responsible for the support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement
• Pro-actively meet the clients’ financial needs through our sales process
• Utilize Salesforce for client and prospect interactions and sales activities
• Make outside business calls to clients and prospects to acquire and retain business
• Must be able to establish, maintain and grow, working relationships with partners
• Must be able to energize development processes by conducting regular sales meetings and well-structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success
• With the assistance of the Regional Manager, the Branch Manager will assign goals, monitor branch progress and make necessary adjustments to achieve exceptional results
• Responsible for managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world-class service levels
• Establish and maintain an efficient, production and collaborative working environment based on continuous and effective staff communication
• Conducts weekly staff meetings to engage the team in the performance of the branch
• Conducts structured monthly or more frequent coaching sessions to provide balanced feedback with actional items that ensure individual and branch success
• Responsible for the preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable
• Responsible of ensuring team compliance with established policies and procedures which includes Retail Branch Standards
• Will be responsible for leading branch initiating and building external business and community relationships; managing Community Re-Investment Act strategies
• Will be responsible for monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control
• Will be responsible for ensuring overall operational soundness of the branch which includes the annual branch assessment, compliance and regulatory requirements
• Will be responsible for understanding how to operate a cash drawer and provide coverage as needed based on branch requirements
• Will perform special projects as assigned

Analyst

• The primary responsibility of this role is to underwrite consumer loan applications originating from both the branch and dealer networks.
• Will be expected to complete sound analysis of an applicant’s financial, credit, work and employment history to arrive at well-supported loan decisions that adhere to Bank and regulatory policies and guidelines.
• Will routinely interface with retail banking associates and dealer financing personnel to develop and discuss pending credit applications.
• Will assist in the on-going training of consumer loan principles to new personal bankers.
• Will collaborate with the Collection Department in the evaluation of loan workout and loan extension requests.
• Will be responsible for underwriting a high volume of consumer loan applications originating from both the branch and dealer networks assisted by an automated underwriting system.
• Will resolve any questions or gain clarification to render an accurate credit decision.
• Evaluate applicant characteristics including but not limited to financial condition, credit report, employment history, residence history and collateral in arriving at an objective and decisive credit decision.
• Will analyze consumer financial documents or tax returns as necessary to establish ability to repay.
• Will be responsible for approving loans within established authority and evaluate mitigating factors when recommending an approval on loans with policy exceptions.
• Maintain a complete knowledge of internal and external policies and regulations impacting the consumer lending business.
• Collaborate with the Collection Department in the evaluation and underwriting of loan modification and extension requests from existing consumer loan customers.
• Provide training as necessary to retail branch or dealer finance staff as necessary to improve comprehension of bank guidelines and lending process.
• Preparing or analyzing production reports as necessary.
• Perform industry or market research as needed to understand relative competitiveness of price, product and process.
• Complete letter of guarantee requests for totaled vehicles.
• Provide timely correspondence to insurance carriers to help process claims.
• Will provide follow up on title lien filings and Compliance and Patriot Act exceptions.
• Will provide excellent, accurate and professional service to internal and external customers.
• Help mentor & train new hires to department standards & procedures.
• Will perform special projects as assigned.

Consumer Credit Analyst I

Security Analyst

• Completing daily activities that protect the confidentiality, integrity, and availability of Peoples Bank digital assets
• Daily management of incoming support tickets, user access changes, and documentation of IS team procedures
• Assist Information Security team in performing annual access reviews and updating Business Continuity/Disaster Recovery documentation
• Administer and configure systems to support security best-practice user profile updates and password resets
• Assist with audit requests and maintain documentation
• Cross train and support the IS Department
• Maintain up-to-date documentation of all processes pertaining to Information Security job duties

Information Security Analyst – I

Financial Planning and Analysis

• Complete daily, weekly, monthly, quarterly and annual tasks, as assigned, to facilitate the monthly general ledger close process, as well as the quarterly and annual reporting requirements.
• Take ownership of duties assigned and assists in research of transactions and/or reconciling items.
• Ability to cross train duties and use critical and analytical thinking related to generally accepted accounting standards.
• Perform daily and monthly corporate accounting duties.
• Prepare and record standard general ledger entries.
• Assist with the monthly, quarterly and annual financial statement closing process and related internal controls.
• Research outages and be able to explain and/or record correcting journal entries.
• Utilize excel and create calculations, lookups, pivot tables and other excel functions to complete worksheets needed for efficiency of completing most job duties.
• Complete assigned tasks and/or projects throughout year as provided. Include being responsible for and/or back up of at least one additional major job function which could include the following: Lease Funding (Borrowings) Lease Accounting.
• Compile and provide detail to ensure all general ledgers have been balanced monthly.
• Be able to reconcile General Ledger accounts and ensure source documents are included to support the balances such as the following: Other Assets Prepaids Accruals Other Liabilities Cash Accounts.
• Will perform special projects as assigned.

Staff Accountant I

• Completing daily activities that protect the confidentiality, integrity, and availability of Peoples Bank digital assets.
• Daily management of the incoming support tickets, user access changes, and documentation of IS team procedures.
• Assist the Information Security team in performing annual access reviews, Business Continuity/Disaster Recovery documentation updates, and resolving support issues.
• Administer and configure systems to support security best-practice user profile updates and password resets, ensuring regulatory and audit compliance and preventing breaches.
• Understanding the audit process for SOX applications to assist with audit type requests.
• Maintain capability and training on daily duties of the Information Security Team.
• Maintain up-to-date documentation of all processes pertaining to Information Security job duties and functions.

Information Security Analyst

Account Manager

• Call on existing, approved indirect dealers to review ongoing production trends and gain commitments from the dealerships to generate more applications or loans
• Through referrals or "cold-calling" efforts, call on prospective dealers to present People’s indirect lending program and evaluate the dealer for future business opportunities
• Develop and execute sales plans to increase application and booked loan volume from our indirect channel
• Collaborate with line-of-business partners in developing a comprehensive product offering which might include banking and cash management services, commercial or floor plan lending, retail sales finance underwriting or insurance needs
• Maintain accurate dealer records and files and conduct periodic review of production, delinquency and loss trends to evaluate the profitability and risk of that dealer relationship
• Conduct initial due diligence on prospective dealers or periodic due diligence on existing dealers as needed
• Make in-person calls on a regular basis to all approved dealers
• Responsible for set-up and training of the Bank’s indirect program with newly added dealerships
• This will include ensuring that dealer’s software is set up properly to generate accurate, compliant sales contracts
• Oversee direct communications with the dealer community including the periodic distribution of rate/pricing sheets
• Conduct market research as needed to understand competitor rates and indirect program criteria
• Serve as a liaison between the dealer and the Bank in resolving service or operational issues including management of escalations to the underwriting team over specific loan transactions
• Engage dealer as necessary to resolve transactional issues involving contract or collateral (title) errors
• Maintain a thorough understanding of credit policy as well as the primary Regulations impacting this line of business (Reg Z, Reg B, FCRA etc.)
• The Indirect Dealer Sales Representative will participate in or lead discussions with the dealer to review concerns the bank may have in regard to their adherence to our dealer program (e.g., explanation of discretionary pricing mark-up by the dealership)
• Compile reporting and statistics on the indirect program for Management as necessary
• Will perform special projects as assigned

Indirect Dealer Relationship Manager

• Performs financial statement spreading and analysis
• Loan renewals and extensions
• Annual shelf reviews
• Collateral analysis
• Covenant testing and risk rating
• Loan coding validation with proper identification and evaluation of risks and mitigants
• Complies with established processes, quality standards and responsiveness expectations
• Validates risk ratings and requests changes if warranted
• Validates loan codes within loan packages to ensure accuracy
• Builds out loan request details within loan origination system in conjunction with commercial banking portfolio managers
• Participates in Pre-Flight discussions as deemed beneficial and memorializes takeaways
• Adheres to bank’s policies and procedures and complies with regulatory requirements
• Will perform special projects as assigned

Commercial Credit Analyst

Client Services Representative

• Overseeing the onboarding of all new retirement plans and providing ongoing, day-to-day operational support to Retirement Plan Services (RPS) Relationship Managers
• Work with third-party recordkeeping, assigned Relationship Manager and Financial Advisor to ensure onboarding of plans remains on track and staff stays informed
• Support Relationship Managers with various workflow items, monitor deadlines, report delinquent items, and oversee daily activity and processing
• Coordinate with Financial Advisor to facilitate the successful onboarding of all retirement plans
• Prepare fund change letters semi-annually or as requested
• Support and track the distribution and completion of annual participate notices
• Provide backup support to Relationship Managers as needed to ensure continuity of service and client satisfaction
• Process manual payrolls
• Provide assistance with manual data entry for Balanced Forward plans and Union accounts
• Conduct annual fee tier review and document findings
• Responsible for balancing and reconciling the interface for plans in PEBO custody
• Collaborate with plan sponsors to obtain approvals for participant distributions and loans requests
• Review daily vendor reports to ensure timely and accurate plan administration, focusing on: Outstanding requests and deadlines, Distribution processing deadlines, Delinquent payroll submissions, Account reconciliations
• Will perform special projects as assigned

Branch Manager

Branch Manager

Branch Manager

Consumer Credit Analyst I

Information Security Analyst – I

Staff Accountant I

Information Security Analyst

Indirect Dealer Relationship Manager

Commercial Credit Analyst

Client Support