Head of Account Management – Customer Success
PeopleJoy
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • United States
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Salary
💰 $120,000 - $150,000 per year
Job Level
About the role
- Be critical in designing and maintaining the operational system that turns existing customers into growing revenue assets
- Develop playbooks for activation, renewals, and internal expansion
- Maintain and analyze metrics related to sales funnel and client engagement
- Collaborate closely with Client Success and Account Management teams
- Be the CEO’s strategic partner, studying adoption/usage dynamics and renewal politics
Requirements
- Operated in B2C SaaS sales or adjacent categories (benefits, financial wellness, workforce, education, behavioral health, navigation, talent mobility)
- Worked in early-stage revenue environments pre-CRO and helped them scale
- Scaled usage/activation → renewal → expansion → NRR motions
- Experienced founder-led sales and non-linear buyer sequences
- Navigated CHRO, Total Rewards, HR Ops, and Finance stakeholder dynamics
- Built commercial playbooks before inheriting them.
Benefits
- Equity participation
- QSEHRA
- Dental
- Vision
- 401(k) match
- Disability & Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2C SaaS salessales funnel analysismetrics analysiscommercial playbooks developmentclient engagement strategiesrenewal strategiesexpansion strategiesnon-linear buyer sequencesstakeholder managementrevenue scaling
Soft Skills
strategic partnershipcollaborationcritical thinkingcommunicationadaptabilityproblem-solvingleadershipanalytical skillsinterpersonal skillsorganizational skills