Customer Support Representative
PeopleJoy
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $48,000 - $58,000 per year
About the role
- Support clients and their employees with education assistance programs
- Respond to inquiries via phone, email, chat, and ticketing systems
- Collaborate with other CSRs to resolve complex cases
- Document all interactions in CRM and internal tools
Requirements
- Strong communication skills
- Customer service orientation
- Detail-oriented and organized
- Ability to follow structured processes
- Team player who asks questions when needed
Benefits
- Medical
- Dental
- 401(k) match
- Short- and long-term disability
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillscustomer service orientationdetail-orientedorganizedability to follow structured processesteam player