Director of Implementation
PeopleGrove
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Implement PeopleGrove’s Product Suite
- Oversee successful implementation of PeopleGrove products and solutions across customer portfolio
- Drive operational excellence and predictability in project management
- Master PeopleGrove’s product features and capabilities and contribute to implementation and configuration projects as needed
- Ensure proper resource planning and capacity management
- Enhance PeopleGrove's project delivery methodology and drive adherence and adoption with internal and external stakeholders
- Take command and control of escalated projects internally and externally
- Identify project risks early and devise response strategies
- Participate in sales process for proper scoping and resourcing
- Partner cross-functionally to set appropriate stakeholder expectations
- Coach, mentor and enable PeopleGrove consultant to advise clients on project scope, timelines, deliverables while enabling customers long-term success beyond initial engagement
- Build strong cross-functional and customer relationships
- Generate key customer references through high-quality delivery
- Support Scope of Work creation and Change Order approvals
- Navigate business challenges with ownership mindset to achieve organizational goals
- Travel to customer sites as needed
Requirements
- 7 to 10 years leading consulting services delivery teams in a SaaS environment
- Proven experience with forecasting, resource allocation, and capacity planning
- Strong analytical thinking and systems perspective
- Ability to translate details into big-picture strategic view
- Experience adapting to rapidly changing products and customer needs
- Track record building high-performing teams and managing underperformers
- Experience with risk mitigation and escalation management
- Strong leadership presence in presentations and communications
- Master’s degree in business, technology, or a related field, or equivalent combination of relevant education and professional experience.
- Experience in higher education technology.
Benefits
- Competitive salary + annual bonus
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSforecastingresource allocationcapacity planningrisk mitigationescalation managementproject managementimplementationconfigurationanalytical thinking
Soft skills
leadershipcommunicationcoachingmentoringrelationship buildingstrategic thinkingproblem-solvingadaptabilityownership mindsetteam management