People Data Labs

Full-stack Engineer

• Drive our self-serve product offerings to bring prospective customers into our products and grow new revenue
• Drive the core tools that our customer success team uses to support our customers
• Understand and translate our business requirements into the systems that support our core business activities
• Proactively work with stakeholders to clarify ambiguities in business operations and system design
• Design and update our systems using good design patterns on both frontend and backend, which allow for extensibility and evolution as our business evolves
• Ensure the integrity (correctness and accuracy) of data captured around key business activities so that we have a reliable source of truth on our operations
• Build and maintain our frontend components, design, and architecture
• Ensure the quality and reliability of frontend surfaces presented to users and the accuracy and effectiveness of the application stack supporting those surfaces

Senior Software Engineer, Full Stack

Customer Success Manager

• Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
• Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
• Negotiate and close customer contract renewals
• Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
• Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
• Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
• Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

Senior Software Engineer, Full Stack

Customer Success Manager – I