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Customer Success Manager – I
People Data LabsCustomer Success Manager at People Data Labs helping clients maximize value from their data products through onboarding, engagement, and contract renewal. Ideal for candidates with 1-2 years of experience.
About the role
Key responsibilities & impact- Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
- Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
- Negotiate and close customer contract renewals
- Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
- Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
- Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
- Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes
Requirements
What you’ll need- You are excited to be at a startup
- You see yourself as the CEO of your book of business
- You immerse yourself in the customer’s world
- You are interested in how people use data to innovate
- You leverage a consultative approach with your customers
- You are an excellent storyteller
- You’ve directly negotiated and closed renewals
- You’ve supported a technical product or an API product
- You’ve been a CSM for 1-2+ years
Benefits
Comp & perks- Stock options
- Competitive salaries
- Unlimited paid time off
- Medical, dental, & vision insurance
- Health, fitness, and office stipends
- The permanent ability to work wherever and however you want
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementcontract negotiationdata analysisAPI supportmetrics trackingconsultative sellingcustomer onboardingcustomer lifecycle managementproduct optimizationrenewal management
Soft Skills
storytellingrelationship buildingcustomer immersionconsultative approachproblem solvingcommunicationcollaborationleadershipadaptabilityownership