Customer Success Manager – I

People Data Labs

Customer Success Manager at People Data Labs helping clients maximize value from their data products through onboarding, engagement, and contract renewal. Ideal for candidates with 1-2 years of experience.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer success managementcontract negotiationdata analysisAPI supportmetrics trackingconsultative sellingcustomer onboardingcustomer lifecycle managementproduct optimizationrenewal management

Soft Skills

storytellingrelationship buildingcustomer immersionconsultative approachproblem solvingcommunicationcollaborationleadershipadaptabilityownership

Industry Keywords

startup environmentcustomer experiencedata innovationtrusted advisorescalation managementbusiness outcomescustomer engagementoperational freedomkey metricscustomer expansion

About the role

Key responsibilities & impact

Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
Negotiate and close customer contract renewals
Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

Requirements

What you’ll need

You are excited to be at a startup
You see yourself as the CEO of your book of business
You immerse yourself in the customer’s world
You are interested in how people use data to innovate
You leverage a consultative approach with your customers
You are an excellent storyteller
You’ve directly negotiated and closed renewals
You’ve supported a technical product or an API product
You’ve been a CSM for 1-2+ years

Benefits

Comp & perks

Stock options
Competitive salaries
Unlimited paid time off
Medical, dental, & vision insurance
Health, fitness, and office stipends
The permanent ability to work wherever and however you want