People Architects

Customer Support

• Own and manage the inbound support queue across multiple channels
• Troubleshoot technical issues including integrations, workflows, and data syncs
• Review logs, API activity, and system behavior to identify root causes
• Triage and escalate issues to Engineering with clear documentation and context
• Support customers via email and phone, ensuring clear and timely communication
• Help identify trends and recurring issues to improve product and support processes
• Contribute to documentation and knowledge base articles
• Partner closely with Customer Success, Product, and Engineering teams
• Maintain strong SLA performance and high customer satisfaction

Customer Support Specialist

Ecommerce

• Drive online sales growth through website conversion optimizations.
• Lead the strategy and execution of eCommerce initiatives.
• Collaborate with cross-functional teams to ensure alignment across marketing, creative, performance marketing, and customer service.
• Develop and implement strategies to drive revenue growth and enhance average order value (AOV).
• Track, analyze, and report key performance metrics (e.g., traffic, conversion rates, AOV).
• Support customer acquisition and retention strategies through effective website merchandising.
• Monitor industry trends and digital best practices to inform future opportunities.
• Present website performance reports to internal teams and stakeholders regularly.

Senior Manager, eCommerce

Security Engineer

• Serve as a second-line cybersecurity oversight and assurance function
• Proactively identify control gaps before internal or external audits occur
• Partner closely with Internal Audit to support cybersecurity-focused audits
• Work directly with global operating companies to assess cybersecurity posture and control maturity
• Identify risks across identity & access management, infrastructure, cloud, endpoint, and operational technology (OT)
• Recommend pragmatic, risk-based improvements aligned with industry frameworks
• Perform and evaluate cybersecurity testing activities
• Review penetration testing methodologies, tooling, and remediation plans
• Assessment of vulnerability management processes and patching cadence
• Evaluation of incident response readiness, logging, and monitoring practices
• Monitor and report on cybersecurity risks, recurring control issues, and trends
• Support development and refinement of cybersecurity policies, standards, and audit playbooks
• Influence, educate, and guide stakeholders to strengthen accountability for cybersecurity controls and risk ownership

Cyber Security Auditor

SEO Marketing

• Drive the agency’s SEO framework and accountability standards, ensuring teams meet deliverables and KPIs through consistent process execution.
• Act as the primary SEO strategist for high-value clients, translating complex performance data into clear, narrative-driven business insights.
• Lead the development of high-level SEO strategies that align with broader client business goals.
• Oversee team activity and performance, providing coaching and troubleshooting for underperforming accounts without needing to manage the daily technical delivery.
• Drive innovative tactics, including optimizing for AI and the evolving future of search behavior.
• Collaborate closely with global leads to maintain team alignment and operational efficiency.
• Review all team deliverables to ensure they meet agency standards for quality, accuracy, and impact.
• Support new business development by crafting compelling SEO strategies and contributing to pitches.
• Lead thought leadership initiatives, including the development of case studies and industry insights.

Customer Support Specialist

Senior Manager, eCommerce

Cyber Security Auditor

SEO Director