Customer Support Representative
Uncapped
SQL
Customer Service Supervisor
Penumbra, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Warsaw • 🇵🇱 Poland
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Lead and coordinate the daily operational activities of your team, ensuring expected performance levels are consistently met
- Foster a culture of operational excellence — optimizing workflows, balancing workloads, and ensuring adherence to procedures
- Provide hands-on support and guidance, acting as a subject matter expert and trusted advisor to the team
- Be fully operational yourself — capable of taking over tasks and ensuring business continuity when needed
- Coach, motivate, and develop team members to achieve their full potential and deliver outstanding service
- Collaborate with internal stakeholders (Sales, Supply Chain, Finance, etc.) to ensure efficient order-to-cash (OTC) processes and smooth communication
- Identify and drive process improvements to increase efficiency and service quality
- Manage escalations within your operational scope, resolving issues quickly
Requirements
- 2–3 years of experience in a leadership or supervisory role within Customer Support or Operations
- Proven track record in driving operational performance and managing teams in a structured, results-oriented way
- In-depth understanding of customer service processes — ideally in the MedTech or other regulated industry
- Experience with SAP ERP (or similar systems) and MS Excel (pivot tables, data analysis, reports)
- Strong communication, coaching, and conflict resolution skills, with the ability to balance empathy and accountability
- Proactive and hands-on approach — comfortable managing both strategy and execution
- Experience in order-to-cash processes and a commercial mindset
- Proficiency in English is required; knowledge of German or French would be a plus
- Experience working in multicultural and international environments
Benefits
- Innovation – With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market.
- Impact, great atmosphere, flat hierachy – We offer a dynamic and inclusive environment where every team member has the opportunity to thrive and contribute to our mission.
- A Team That Inspires – Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
- Stay Active – Enjoy an annual fitness subsidy to support your healthy lifestyle.
- Support & Well-Being – Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
- Family First – Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
- Vacation Time – In addition to your regular local vacation days, enjoy paid extra time off on December 24th and 31st.
- Boost Your Investments – Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
- Accident Insurance – Stay protected with comprehensive accident insurance during all business trips.
- Private Health Insurance – You will join the company group health insurance contract with Luxmed Premium, that covers you and your dependents.
- Pension scheme PPK – You can join the additional pension scheme with PEKAO TFI, with Penumbra paying 1,5% of your monthly gross salary.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service processesorder-to-cash processesdata analysispivot tablesSAP ERPMS Excel
Soft skills
leadershipcoachingcommunicationconflict resolutionempathyaccountabilityproactive approachhands-on approach
