Customer Support

• Lead and coordinate the daily operational activities of your team, ensuring expected performance levels are consistently met
• Foster a culture of operational excellence — optimizing workflows, balancing workloads, and ensuring adherence to procedures
• Provide hands-on support and guidance, acting as a subject matter expert and trusted advisor to the team
• Be fully operational yourself — capable of taking over tasks and ensuring business continuity when needed
• Coach, motivate, and develop team members to achieve their full potential and deliver outstanding service
• Collaborate with internal stakeholders (Sales, Supply Chain, Finance, etc.) to ensure efficient order-to-cash (OTC) processes and smooth communication
• Identify and drive process improvements to increase efficiency and service quality
• Manage escalations within your operational scope, resolving issues quickly

Customer Service Supervisor

Customer Service Representative – Sales Associate

Customer Support Representative

Customer Support Specialist, Ukrainian Speaking