Customer Service Supervisor
Penumbra, Inc.
ERP
Customer Support Representative
Uncapped
full-time
Posted on:
Location Type: Hybrid
Location: Warsaw • 🇵🇱 Poland
Visit company websiteJob Level
Junior
Tech Stack
SQL
About the role
- Provide versatile support encompassing customer service, KYC, and operational tasks
- Troubleshoot and own issues end-to-end, ensuring customers are supported until full resolution.
- Collaborate cross-functionally to escalate complex cases and ensuring prompt resolution.
- Use internal tools to streamline documentation and reporting processes.
- Offer insights to improve workflows, customer experience, and product development.
- Maintain clear, empathetic, and professional communication across all channels
Requirements
- Minimum of 1 year of experience in customer support and/or sales support, ideally within tech or fast-paced industries.
- Experience working with KYC or due diligence processes is a plus.
- Strong problem-solving skills adaptable across various operational areas.
- Familiarity with CRM systems (HubSpot preferred) is advantageous.
- Exceptional organisational skills and attention to detail.
- Comfortable working in dynamic, high-growth environments.
- Able to work US hours (2 PM – 10 PM, Monday to Friday)
- SQL or data-handling skills are a plus
Benefits
- Unlimited holiday: we believe that well-rested and happy people make the best employees
- Competitive compensation plan
- Personal growth fund: Raise your game from great to spectacular
- The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
- Workspaces in Warsaw, London, Atlanta and Toronto
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KYCdue diligenceproblem-solvingSQLdata-handling
Soft skills
customer serviceorganizational skillsattention to detailempathetic communicationcollaboration
