Penta Group

Staffing and Resource Manager

Penta Group

full-time

Posted on:

Location Type: Hybrid

Location: Washington, D.C. • District of Columbia • Washington • United States

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Salary

💰 $90,000 - $120,000 per year

Job Level

Lead

About the role

  • Lead the allocation of consultant resources by balancing multiple priorities including fulfilling client service requirements, providing professional opportunities for growth and learning, and maintaining margins on projects
  • Maintain current reports through Salesforce and Resource Hero, ensuring systems and tools reflect the latest needs based on system inputs and qualitative checks with project managers
  • Lead fulfillment of staffing requests from senior leaders, ensuring their resource needs are met for new business proposals and current client teams in a timely manner without sacrificing quality of outcome
  • Resolve resource allocation conflicts in collaboration with VP of People and US Advisory business line leadership
  • Create and present a monthly presentation on project margin analysis for the business line in collaboration with the finance team
  • Compile and analyze resource management reports (available resources, current resource allocations, resource needs due to changing project needs, etc) for delivery to management as needed
  • Collaborate with the finance team, contract team, and HR team to ensure we always have an up-to-date and accurate picture of resources against contracted revenue
  • Manage relationships with each individual in the US Advisory team, ensuring each person’s personal and professional development interests are incorporated into staffing decisions
  • Maintain database of staffing information and leverage ChatGPT and other relevant technology to facilitate easier staffing decisions
  • Facilitate training for new employees on the staffing structure and process, ensuring training materials and guides are relevant and up to date
  • Partner with project managers and employees to ensure weekly time submissions are entered accurately and on time
  • Proactively identify risks and opportunities in the US Advisory staffing portfolio, make effective recommendations on how to correct them, and escalate complex issues to leadership as needed
  • Collaborate across service lines/different departments in order to further the employee experience

Requirements

  • 5+ years of experience in resource management, ideally in a professional services environment
  • Educational background in business, operations, human resources, and/or significant training and experience in analytical tools (Excel, Salesforce, Resource Hero, etc.)
  • Experience creating insightful reports, presentations, and forecasts that allow for actionable, strategic decision-making
  • Ability to embrace change and maintain a continuous learning mindset
  • Strong relationship-building, coaching and employee development skills
  • An entrepreneurial spirit, with the ability to take initiative to solve problems creatively and decisively
  • Strong customer service mentality with a positive attitude and friendly demeanor
  • Demonstrated ability to prioritize multiple, competing demands and deliver results under tight deadlines
  • Excellent verbal and written communication skills
  • Strong appreciation for organization and attention to detail
  • High degree of integrity, with the ability to maintain professionalism and confidentiality at all times
  • Proficiency in Google Workspace and/or Microsoft Office Suite
  • Experience working in a hybrid environment, preferably in a professional services, communications, and/or research firm
Benefits
  • Healthcare Coverage: Excellent medical, vision, and dental insurance through Cigna and UNUM, with the company covering 88% of individual employee premiums and 50% of dependent premiums
  • ​Retirement Benefits: A 401(k) plan with a generous employer match, contributing 100% on the first 3% of salary deferred and 50% on the next 2%, helping employees maximize their retirement savings​
  • Income Protection: Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
  • Paid Parental Leave: 12 weeks of paid parental leave​ for birthing and non-birthing parents
  • Flexible Paid Time Off: Flexible Paid Time Off(PTO) policy and a generous holiday schedule​
  • A monthly cell phone stipend
  • Frequent firm-wide social events and team-building activities
  • ​Access to Employee Assistance Programs (EAP), including confidential counseling and resources for personal and work-related issues
  • Health & Wellness Initiatives, including mental health resources, and access to virtual health consultations
  • Optional discounted employee-paid pet insurance coverage through Nationwide​
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
resource managementanalytical toolsreport creationpresentation skillsforecastingdata analysisproject margin analysisstaffing structuretime managementproblem-solving
Soft Skills
relationship-buildingcoachingemployee developmentinitiativecustomer servicecommunicationorganizationattention to detailintegrityadaptability