Penso Tecnologia

Analyst

• Implement backup projects for new clients
• Participate in internal R&D projects for backup products
• Administer backup environments for Penso clients
• Respond to and support incidents via the Service Desk tool
• Provide support via phone or video conference when necessary
• Document activities using the Service Desk tool and agile methodologies
• Represent Penso to clients through support channels
• Update and create new procedures
• Monitor backups for priority clients
• Maintain impeccable professionalism and conduct

Senior Backup Analyst