Junior Backup Analyst

Penso Tecnologia

Backup Analyst focusing on client data protection and backup solutions implementation. Supporting client environments with remote troubleshooting and documentation via Service Desk tools.

Posted 7/14/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing and managing backup environments for both physical and virtual machines, while providing exceptional client support through various channels. Proficient in troubleshooting, documentation, and adhering to security best practices.

Highest-signal resume keywords

Backup Environment ImplementationWindows AdministrationLinux AdministrationService Desk Tool ProficiencyTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backup Solutions InstallationBackup ConfigurationData Restoration SupportMonitoring Data LoadsAgile Methodologies

Soft Skills

ProfessionalismClient Communication

Tools & Technologies

Service Desk ToolIT Service Management

Industry Keywords

TCP/IP ProtocolsVirtual MachinesPhysical MachinesData BackupSecurity Best Practices

Tech Stack

Tools & technologies

LinuxTCP/IP

About the role

Key responsibilities & impact

Implementation of backup projects for new clients;
Manage backup environments for Penso's clients;
Provide support and service via the Service Desk tool;
Provide support via phone or video conference when necessary;
Document activities in the Service Desk tool using agile methodologies;
Serve as Penso's representative to clients through support channels;
Update and create procedures in the knowledge base;
Monitor clients' data loads throughout the project;
Monitor backups for priority clients;
Maintain impeccable professionalism and conduct.

Requirements

What you’ll need

Implement backup environments for physical and virtual machines;
Perform installation, configuration, and remote support of backup solutions provided by Penso;
Prepare reports on backup configuration, health, and performance;
Support critical data restoration situations for clients and partners;
Identify and escalate software fixes and enhancements to the vendor;
Basic administration knowledge of Windows and Linux operating systems;
Basic knowledge of computer networks and TCP/IP protocols;
Familiarity with Service Desk and IT Service Management;
Security-minded and follows best practices;
Strong troubleshooting skills.

Benefits

Comp & perks

Childcare allowance: 0–24 months BRL 677.00 and 24–60 months BRL 593.00
On-site library with book lending
Valet parking (*)
On-site or hybrid work option (*)
Commission plan (*)
Amil Health Plan
Access to Psicologia Viva for psychological counseling
BRL 200.00 birthday gift
Break room, cafeteria, and games area 😊
Life insurance
Meal voucher of approx. BRL 660.00 per month (BRL 30.00 per day)
Transportation voucher (symbolic deduction of BRL 3.00*)
Exclusive employee discounts
Up to 50% off at partner universities (see partner institutions)
Up to 75% off at partner pharmacies (see partner institutions)
Discounts on courses and English lessons (see partner institutions)
Exclusive travel booking and planning platform with discounts
Travel: Penso offers travel discounts for employees in partnership with FlyTour/One Travel. The benefit includes special leisure travel rates, 24/7 traveler support, and installment payment options up to 12x, including more than 300,000 hotel options and real-time quotes.
(*) Confirm with authorized departments.
(**) Benefit available only to employees with children.