Pennylane

Accounting Project Manager

Pennylane

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • As a CSM for Small Accounts, you will be responsible for the adoption, satisfaction and retention of a portfolio of small accounting firms.
  • You will design simple, effective onboarding and adoption journeys, deploy 1:1 and/or 1:many actions, and monitor account health using data.
  • Your objective: reduce time-to-value, foster regular use of Pennylane and prevent churn, while identifying suitable expansion opportunities.
  • Segment your portfolio and define playbooks by firm typology (founders, small firms, early adopters).
  • Build lightweight, actionable Success Plans with clear milestones (activation, adoption of key features, autonomy).
  • Establish appropriate coverage rituals: targeted 1:1 meetings, office hours, webinars, adoption campaigns and self-serve content.
  • Prioritize your actions using usage and account health dashboards.
  • Quickly define objectives, governance and success criteria with the firm.
  • Plan pragmatic deployments: checklists, templates, mini-trainings (webinars, tutorials), timelines and follow-up.
  • Drive adoption of priority features and accounting best practices.
  • Monitor weak signals (declining usage, recurring support tickets, negative feedback) and launch anti-churn action plans.

Requirements

  • Minimum 2 years’ experience in an accounting or audit firm.
  • Solid accounting fundamentals (not requiring expert-level qualification) and a strong appetite for technology.
  • Excellent interpersonal and teaching skills; ability to simplify complex topics and persuade stakeholders.
  • Strong organizational and prioritization skills in a multi-account context, results-oriented.
  • Strong data culture: comfortable with adoption and retention KPIs, and rigorous CRM tracking.
  • Team player with curiosity, proactivity and a taste for challenge.
Benefits
  • One of the best health plans on the market (Alan Blue and Alan Mind)
  • Meal vouchers (Swile card)
  • Between 6 and 12 extra RTT days in addition to 5 weeks of paid vacation
  • Opportunity to improve your English through Busuu
  • Monthly allowance for all Pennylaners to support working from home or from a coworking space
  • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
  • Equity package (BSPCE)
  • Access to 8,000 gyms across France and 300+ wellness activities via our partner Gymlib
  • A Mac
  • We practice many sports together and make a point of getting together regularly for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and an annual company offsite that fosters strong team cohesion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounting fundamentalsdata analysisCRM trackingonboarding designadoption strategiessuccess planningfeature adoptionaccount health monitoringchurn preventionKPI tracking
Soft Skills
interpersonal skillsteaching skillsorganizational skillsprioritization skillsresults-orientedcommunication skillscuriosityproactivityteam playerpersuasion