Pennylane

Support Specialist, Financial Operations and Accounting

Pennylane

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • As a Support Specialist for Financial Operations and Accounting, you position yourself as a domain and platform expert.
  • You are the primary point of contact for our customer base that has chosen Pennylane as the central software for their accounting and financial management.
  • As a member of the Application and Technical Support team, you act as the central liaison between our clients' executives, their in-house accountants, and external accounting firms.
  • You are in daily contact with users and work to understand the issues they encounter.
  • After investigation, your goal is to provide an answer or solution to the user, or, when necessary, to escalate the issue to the technical teams.
  • You are also responsible for helping company accountants and accounting firms import and set up their data in Pennylane to facilitate their migration.
  • You will join the Pennylane Academy and receive continuous training on the product and team processes.
  • You learn to identify all stakeholders and collaborate effectively within your team and with other departments.
  • You begin handling accounting-related requests: you receive requests, qualify them based on a solid understanding of accounting principles, and provide fast, impactful responses.
  • You gain autonomy and take full ownership of requests, ensuring proper follow-up until complete ticket resolution to guarantee user satisfaction.

Requirements

  • Accounting qualification (e.g., BTS CGO, DCG, BTS SME Management Assistant, Master CCA, or Bachelor's in Administration and Accounting).
  • At least 5 years of experience as an accountant within the finance function of an SMB and/or at least 3 years in an accounting firm (ideally having completed at least three fiscal periods).
  • Direct experience working with business owners/executives is a plus (e.g., internal advisory).
  • Interest in innovative work tools and new technologies.
  • Autonomy and the ability to solve problems independently and find solutions.
  • Familiarity with the Pennylane platform is a plus.
  • Professional working proficiency in English.
  • Strong written communication skills and a pedagogical approach to interact with users clearly and professionally.
  • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships.
  • Capacity to work independently and as part of a team.
  • Flexibility to adapt to the rapid evolution of the product.
  • Willingness to learn and keep up to date with product developments.
Benefits
  • One of the best health insurance plans on the market (Alan Blue and Alan Mind).
  • Meal vouchers (Swile card).
  • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation.
  • The opportunity to improve your English through Busuu.
  • A dedicated monthly budget for all Pennylaners to support working from home or from a coworking space.
  • Easy access to our offices, a few minutes from Saint-Lazare in central Paris.
  • Allocation of BSPCE stock options.
  • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib.
  • A Mac.
  • We play many sports together and prioritize regular company events such as Tech Days (allowing remote Pennylaners to meet every 3 months) and our annual company offsite, which fosters strong moments of cohesion for everyone.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounting principlesfinancial managementdata importticket resolutionproblem-solvingclient advisory
Soft Skills
autonomywritten communicationpedagogical approachclient relationship managementflexibilityteam collaboration
Certifications
BTS CGODCGBTS SME Management AssistantMaster CCABachelor's in Administration and Accounting