Pennylane

Support Specialist — Financial Operations & Accounting

Pennylane

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • As a Support Specialist — Financial Operations & Accounting, you act as a subject-matter and platform expert.
  • You are the primary contact for our client base that has chosen Pennylane as their central accounting and financial management software.
  • You are in daily contact with users and seek to understand the issues they encounter.
  • After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams.
  • You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate their migration.
  • You join the Pennylane Academy and continuously train on the product and team processes.
  • You learn to identify stakeholders and collaborate effectively within your team and with other departments.
  • You begin handling accounting-related requests: you receive and qualify requests based on a solid understanding of accounting principles and provide fast, impactful responses.
  • You gain autonomy and take full ownership of requests, ensuring proper follow-up until complete ticket resolution to guarantee user satisfaction.

Requirements

  • Degree in accounting (e.g., BTS CGO, DCG, BTS SME Management Assistant, Master in Accounting, Control and Audit (CCA), or Bachelor's in Administrative and Accounting Management).
  • At least 5 years' experience as an accountant within an SME/SMI finance department and/or at least 3 years in an accounting firm (ideally having completed at least three fiscal periods).
  • Direct experience working with company leaders is a plus (e.g., internal advisory).
  • Strong interest in innovative work tools and new technologies.
  • Self-sufficient, with the ability to solve problems independently and find solutions.
  • Knowledge of Pennylane is a plus.
  • Professional-level English.
  • Strong written communication and pedagogical skills to interact with users clearly and professionally.
  • Ability to understand and address client needs, deliver excellent service and maintain strong client relationships.
  • Ability to work independently and collaboratively.
  • Flexibility to adapt to rapid changes in the tool.
  • Willingness to learn and stay up to date on product developments.
Benefits
  • Competitive health insurance among the best on the market (Alan Blue and Alan Mind)
  • Meal vouchers (Swile card)
  • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation
  • Opportunity to improve your English via Busuu
  • A monthly stipend for all Pennylaners to support working from home or in coworking spaces
  • Convenient access to our offices, a few minutes from Saint-Lazare in the heart of Paris
  • Equity package (BSPCE)
  • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib
  • A Mac
  • We play many sports together and regularly gather for company events such as Tech Days and an annual company retreat.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounting principlesdata importticket resolutionfinancial managementproblem-solvingclient relationship managementfiscal period accounting
Soft Skills
self-sufficiencywritten communicationpedagogical skillscollaborationflexibilityautonomystakeholder identification
Certifications
Bachelor's in Administrative and Accounting ManagementMaster in Accounting, Control and Audit (CCA)BTS CGODCGBTS SME Management Assistant