Pennylane

Operations & Accounting Support Specialist

Pennylane

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • You act as a subject-matter and platform expert
  • You are the primary point of contact for our customers who have chosen Pennylane as their central accounting and financial management software
  • You interact with users daily and work to understand the issues they encounter
  • Your goal is to provide an answer or solution, or escalate the issue when necessary
  • You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate migration
  • You join the Pennylane Academy and continuously train on the product and the team’s processes
  • You begin to handle requests related to accounting

Requirements

  • Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor in Administration and Accounting)
  • At least 5 years’ experience as an accountant within the finance function of an SME/SMI and/or at least 3 years in an accounting firm (ideally having worked through at least three fiscal closing periods)
  • Direct work with company leaders is a plus (e.g., internal advisory)
  • Interest in innovative work tools and new technologies
  • Autonomy and the ability to solve problems independently and find solutions
  • Familiarity with Pennylane is a plus
  • Professional proficiency in English
  • Strong writing skills and a pedagogical approach to interact with users clearly and professionally
  • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships
  • Ability to work both independently and as part of a team
  • Flexibility to adapt to the rapid evolution of the tool
  • Willingness to learn and stay up to date on product developments
Benefits
  • Market-leading health insurance plans (Alan Blue and Alan Mind)
  • Meal vouchers (Swile card)
  • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation
  • Opportunity to improve your English through Busuu
  • A dedicated monthly budget for all Pennylaners to support working from home or in coworking spaces
  • Easy access to our offices, a few minutes from Saint-Lazare in the heart of Paris
  • BSPCE equity allocation
  • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib
  • A Mac laptop
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accountingfinancial managementdata migrationfiscal closingproblem solvingclient needs assessmentservice delivery
Soft Skills
autonomycommunicationpedagogical approachclient relationship managementteam collaborationflexibilitywillingness to learn
Certifications
BTS CGODCGBTS Assistant de Gestion PME-PMIMaster CCABachelor in Administration and Accounting