Support and Accounting Operations Specialist
Pennylane
full-time
Posted on:
Location Type: Remote
Location: France
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About the role
- As a Support & Accounting Operations Specialist, you position yourself as both a domain and platform expert.
- You are the primary contact for our client base who have chosen Pennylane as the core software for their accounting and financial management.
- You are therefore at the heart of the 360° customer experience and help clients and their accountants take full advantage of Pennylane to support their growth.
- You are in daily contact with users and work to understand the issues they encounter.
- After investigation, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams.
- You are also responsible for assisting in-house accountants and accounting firms to import their data into Pennylane to facilitate their migration.
- You join the Pennylane Academy and train on the product and the team’s processes.
- You learn to identify all stakeholders and to collaborate effectively within your team and with other departments.
- You start responding to accounting-related requests: you receive requests, qualify them based on a solid understanding of accounting principles, and provide fast, impactful answers.
- You gain autonomy and take full ownership of inquiries, ensuring thorough follow-up until tickets are fully resolved to guarantee user satisfaction.
- You become a product expert and improve your team’s efficiency by identifying areas for improvement.
Requirements
- Accounting education (BTS CGO, DCG, BTS in SME Management Assistance, Master CCA, or Bachelor in Administrative and Accounting Management).
- At least 5 years of experience as an accountant within the finance department of an SME and/or at least 3 years in an accounting firm (ideally having completed at least three fiscal periods).
- Direct work with company leadership (e.g., internal advisory) is a plus.
- Interest in innovative work tools and new technologies.
- Autonomy, ability to solve problems independently and find solutions.
- Familiarity with Pennylane is a plus.
- Professional working proficiency in English.
- Strong written communication skills and a pedagogical approach to interact with users clearly and professionally.
- Ability to understand and respond to client needs, deliver excellent service, and maintain good client relationships.
- Capacity to work both independently and as part of a team.
- Flexibility to adapt to the rapid evolution of the tool.
- Willingness to learn and stay up to date on product developments.
Benefits
- One of the market’s top health insurance plans (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days (time off in lieu) on top of 5 weeks of paid vacation
- Opportunity to improve your English with Busuu
- A monthly allowance for all Pennylane employees to support working from home or in a coworking space
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
- BSPCE equity allocation (stock options)
- Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib
- A Mac
- We play many sports together and regularly come together for company events such as Tech Days and our annual company offsite, which foster strong team cohesion.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounting principlesdata importfinancial managementproblem solvingcustomer supportticket resolutionstakeholder identificationteam efficiency improvementautonomypedagogical approach
Soft Skills
communication skillsclient relationship managementflexibilitycollaborationindependenceadaptabilityownershipuser satisfaction focustraining abilityinterpersonal skills
Certifications
BTS CGODCGBTS in SME Management AssistanceMaster CCABachelor in Administrative and Accounting Management