Financial Management & Accounting Support Specialist
Pennylane
full-time
Posted on:
Location Type: Remote
Location: France
Visit company websiteExplore more
About the role
- As a Financial Management & Accounting Support Specialist, you position yourself as a subject-matter and platform expert.
- You serve as the main point of contact for our client base that has chosen Pennylane as the core software for their accounting and financial management.
- You are therefore at the heart of a 360° customer experience, helping clients and their accountants get the most out of Pennylane to support their growth.
- As a member of the Application and Technical Support team, you act as the central liaison between our client executives, their in-house accountants and accounting firms.
- You communicate daily with users and seek to understand the issues they encounter.
- After investigation, your goal is to provide an answer or solution to your interlocutor, or when necessary, to escalate the issue to the technical teams.
- You are also responsible for helping company accountants and accounting firms import their data into Pennylane to facilitate their migration.
- During the first months, you will join the Pennylane Academy and receive ongoing product and team training.
- You gain autonomy and take full ownership by ensuring proper follow-up of requests until tickets are fully resolved to guarantee user satisfaction.
Requirements
- Degree in accounting (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's CCA or Bachelor's in Administrative and Accounting Management).
- At least 5 years' experience as an accountant within the finance department of an SME and/or at least 3 years in an accounting firm (ideally having worked through at least three fiscal periods).
- Experience working directly with company leadership is a plus (e.g., internal advisory).
- Interest in innovative work tools and new technologies.
- Autonomy and the ability to solve problems independently and find solutions.
- Familiarity with the Pennylane platform is a plus.
- Professional working proficiency in English.
- Strong written communication skills and the ability to explain concepts clearly and pedagogically when interacting with users.
- Ability to understand and respond to client needs, provide excellent service and maintain good client relationships.
- Ability to work independently and as part of a team.
- Flexibility to adapt to the rapid evolution of the product.
- Willingness to learn and stay up to date with product developments.
Benefits
- One of the best health insurance plans on the market (Alan Blue and Alan Mind).
- Meal vouchers (Swile card).
- Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation.
- Opportunity to improve your English through Busuu.
- A monthly allowance for all Pennylaners to support working from home or from a coworking space.
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
- A BSPCE stock-option allocation.
- Access to 8,000 gyms across France and over 300 wellbeing activities via our partner Gymlib.
- A Mac.
- We do many sports together and are committed to meeting regularly at company events such as Tech Days (which allow remote Pennylaners to gather every three months) and our annual company offsite, both of which foster strong team cohesion.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accountingfinancial managementdata importproblem solvingcustomer supportclient relationship managementfiscal period experiencefinancial analysisaccounting software proficiencyPennylane familiarity
Soft Skills
autonomycommunicationflexibilityteamworkclient needs understandingpedagogical explanationsolution-orientedadaptabilityuser satisfaction focusinterpersonal skills
Certifications
BTS CGODCGBTS Assistant de Gestion PME-PMIMaster's CCABachelor's in Administrative and Accounting Management