Pennylane

Support Specialist - Financial Management & Accounting

Pennylane

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • You position yourself as a business and platform expert.
  • You are the primary contact for our client base that has chosen Pennylane as the central software for their accounting and financial management.
  • You are at the heart of the 360° customer experience.
  • You seek to understand the problems they encounter.
  • Provide an answer or solution to your contact.
  • Help company accountants and accounting firms import their data into Pennylane to facilitate their migration.
  • You join the Pennylane Academy and train on the product and team processes.
  • Respond to accounting-related requests: receive requests and qualify them.
  • You begin to handle increasingly complex customer requests.
  • You take ownership and lead to success the projects that matter to you.

Requirements

  • Educational background in accounting (e.g., BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's in CCA, or Bachelor's in Administration and Accounting).
  • At least 5 years of experience as an accountant in the finance department of an SME and/or at least 3 years in an accounting firm (ideally having completed at least three fiscal periods).
  • Direct work with company leaders is a plus (e.g., in-house advisory).
  • Interest in innovative work tools and new technologies.
  • Autonomy and the ability to solve problems independently and find solutions.
  • Knowledge of the Pennylane platform is a plus.
  • Professional working proficiency in English.
  • Strong written communication skills and the ability to explain concepts clearly when interacting with users.
  • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships.
  • Capacity to work independently and collaboratively as part of a team.
  • Flexibility to adapt to the rapid evolution of the tool.
  • Willingness to learn and stay up to date with product developments.
Benefits
  • A top-tier health insurance plan (Alan Blue and Alan Mind)
  • Meal vouchers (Swile card)
  • Between 6 and 12 additional RTT days (compensatory time off) in addition to 5 weeks of paid vacation
  • The opportunity to improve your English through Busuu
  • A monthly budget for all Pennylaners to support working from home or in coworking spaces
  • Easy access to our offices, a few minutes from Saint-Lazare in the heart of Paris
  • An allocation of BSPCE (employee stock warrants)
  • Access to 8,000 gyms across France and over 300 wellbeing activities via our partner Gymlib
  • A Mac
  • Numerous sports activities and company events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accountingfinancial managementdata importproblem solvingclient relationship managementproject managementfiscal period accountingin-house advisoryautonomycommunication
Soft Skills
strong written communicationability to explain conceptsclient needs understandingexcellent service deliveryteam collaborationflexibilitywillingness to learnindependenceadaptabilityownership
Certifications
BTS CGODCGBTS Assistant de Gestion PME-PMIMaster's in CCABachelor's in Administration and Accounting