Pennylane

Support, Operations and Accounting Specialist

Pennylane

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • As a Support, Operations and Accounting Specialist, you will be the primary point of contact for our customer base that has chosen Pennylane as the central platform for their accounting and financial management.
  • You will engage daily with users and seek to understand the issues they encounter.
  • After investigating, your goal is to provide an answer or solution to the user, or to escalate the issue when necessary.
  • You will also help company accountants and accounting firms import their data into Pennylane to facilitate their migration.
  • During the first months, you will join the Pennylane Academy and receive training on the product and the team’s processes.
  • You will begin handling accounting-related requests and progressively take on increasingly complex customer inquiries.

Requirements

  • Accounting qualification (e.g. BTS CGO, DCG, BTS in SME Management, Master’s in Accounting, Control and Audit (CCA) or Bachelor in Administrative and Accounting Management).
  • At least 5 years’ experience as an accountant within the finance department of an SME and/or at least 3 years in an accounting firm (ideally having completed at least three fiscal periods).
  • Direct work with company leadership is a plus (internal advisory, for example).
  • Interest in innovative tools and new technologies.
  • Ability to work independently, to solve problems on your own and to find solutions.
  • Familiarity with the Pennylane platform is a plus.
  • Professional working proficiency in English.
  • Strong written communication skills and an ability to teach and explain clearly and professionally to users.
  • Ability to understand and respond to client needs, deliver excellent service and maintain strong client relationships.
  • Capacity to work both independently and as part of a team.
  • Flexibility to adapt to the rapid evolution of the product.
  • Willingness to learn and stay up to date with product developments.
Benefits
  • One of the market’s best health plans (Alan Blue and Alan Mind)
  • Meal vouchers (Swile card)
  • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation
  • Opportunity to improve your English through Busuu
  • Monthly stipend for all Pennylaners to support working from home or in a coworking space
  • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
  • BSPCE equity allocation (stock options)
  • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib
  • A Mac laptop
  • Numerous team sports and regular company events such as Tech Days and the annual company seminar
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounting qualificationBTS CGODCGBTS in SME ManagementMaster’s in AccountingControl and Audit (CCA)Bachelor in Administrative and Accounting Managementexperience as an accountantfiscal periodsproblem-solving
Soft Skills
strong written communication skillsability to teachclient relationship managementindependenceflexibilitywillingness to learnability to understand client needsteam collaborationadaptabilityservice orientation